35 Measuring Agency-Level Results Part II: Mission Metrics April 10, 2013 Presented by Barbara Willett Director of Monitoring, Evaluation and Learning Mercy Corps

What is Mission Metrics An agency initiative to understand how we – collectively – are achieving our mission. Mission Statement Mercy Corps exists to alleviate suffering, poverty and oppression by helping people build secure, productive and just communities. Mission Statement Mercy Corps exists to alleviate suffering, poverty and oppression by helping people build secure, productive and just communities.

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Mission Indicators: How They Work Program indicators are aligned with Mission Indicators Results are reported Data is reviewed for quality and methodology Results aggregated, analyzed, discussed, presented Recommendations for action Monitoring of actions and learnings Program Indicators Mission Indicator AGENCY RESULTS

35 Mission Metrics Learning Cycle Reflect/ Discuss Analyze Review Results/Learn Make Decisions Take Action Incoming Data Cycle of Learning

35 10 Emergency Beneficiaries

35 11 Results - Economic Development

35 12 Results - Economic Development

35 Benefits and Strengths - Agency -Demonstrates commitment to accountability and critical self-reflection -Fosters shared language and values between Agency and field programs -Real data behind the meaningful change we affect -Means for assessing strategic impact when reviewing and planning -Highlights gaps we might not have seen otherwise

35 Benefits and Strengths - Field -Connection to agency Mission and other program achievements -Opportunity to review collective results at country and regional level -Lens for reflecting on measurement quality and practices -Platform for standardization and improvement of indicators and tools -Higher profile for M&E staff and responsibilities

Lessons Learned Focus early and often on use – what questions do you want to answer? Engage everyone you can in the process – all stagesLink closely to program M&E processes - no extra dataAllocate quality IT and data management systemsGive it time – it may take years to develop and fully embedLimit expectations as you go – cant be all things to all peopleKeep track of the successes and examples of how it is used