Delivering Social Value Through Effective Partnerships Qualifications for Residents and Staff

Morgan Hunt: An Ethical Approach Public and Third sector Business Theme of giving, supporting, helping, teaching Dictates our behaviour – moral responsibility with public purse Personal Pride – BBQ Chat… Mo INTRODUCTION 5 year journey – I initially pitched for this account and feel very strongly about the college and passionate to keep the relationship going College, Morgan Hunt, Me OFSTED success Refining offering Looking forward – The next 4 years Commitment to the College values The consultants KNOW this college, you cant buy that

Vision, Mission, Values

The Customers customer - Further Education: A Case Study Working in Education since 2005 Then employed own Head of Quality to ensure our quality procedures matched that of a Colleges Developed a strong brand and market presence but by 2013 the market had become very competitive market with very similar service offering Developed technology to monitor and observe lecturers and received regular feedback to ensure that standards are maintained and improved in teaching and learning MH Sent our consultants and myself on teaching courses to better understand how teaching impacts on end customer: the student Result: Improved ratio of OFSTED Grade 1 and 2 lecturers across our College partners Impact: Better service for students, improved pass rates, better OFSTED grade for College, students more attractive to employers, employment outcomes Mo INTRODUCTION 5 year journey – I initially pitched for this account and feel very strongly about the college and passionate to keep the relationship going College, Morgan Hunt, Me OFSTED success Refining offering Looking forward – The next 4 years Commitment to the College values The consultants KNOW this college, you cant buy that

Social Housing – The end customer – Residents / Tenants MH has strong brand - working historically with HA’s since 2001 Utilising links within Education sector – MH partnered with LCG who have access to a pot of government funding called AEB - Adult Education Budget. Increasingly congested market place – outsourcing, costs saving over quality of service – race to bottom. This means the qualifications are fully funded at no cost to any company or individual. Different focus - How can we benefit the end user? Focus on quality, partnership, social value With HA’s we realised this could be done in two ways: Qualifications and employment outcomes for the residents Supporting training and qualifications for staff who then deliver better service to the tenants / residents. Mo INTRODUCTION 5 year journey – I initially pitched for this account and feel very strongly about the college and passionate to keep the relationship going College, Morgan Hunt, Me OFSTED success Refining offering Looking forward – The next 4 years Commitment to the College values The consultants KNOW this college, you cant buy that

Outcomes – Staff, Residents, Employment Qualifications for Residents Key Target for all HA’s to get residents on Pathway to further training and employment Courses directly linked to entry level employment opportunities within: customer services/business administration security nutrition and wellbeing childcare catering and hospitality Can do distance/online learning or classroom based where more support required No cost – great for unemployed/underemployed Employment Outcomes MH known as specialist agency – qualified/middle to senior management roles - myth Entry Level opportunities – Security, Cleaning, SEN, administration, customer service, maintenance Complete the circle of training to employment Net effect – happier residents, employed residents, reduced rent arrears, reduced ASBO, greater self-worth, changed lives Staff Training Better trained staff can give a better service to customers Reduced churn due to staff feeling more valued Could be more adept to dealing with issues of mental health and give support to residents Offer progression routes with team leading and management training Designed to work alongside existing L&D strategies and support budgets Mo INTRODUCTION 5 year journey – I initially pitched for this account and feel very strongly about the college and passionate to keep the relationship going College, Morgan Hunt, Me OFSTED success Refining offering Looking forward – The next 4 years Commitment to the College values The consultants KNOW this college, you cant buy that

Story so far? 7 Housing Associations up and running 300 individuals enrolled on qualifications since April 2017 Notting Hill – Early adopter – 70 residents and staff signed up/completed Superb feedback from distance learning courses Now moving to Pathways model for hard to reach residents Mo INTRODUCTION 5 year journey – I initially pitched for this account and feel very strongly about the college and passionate to keep the relationship going College, Morgan Hunt, Me OFSTED success Refining offering Looking forward – The next 4 years Commitment to the College values The consultants KNOW this college, you cant buy that

Recruitment Agency of the Year Most Effective Back Office Operation Questions answered? Overview of the Morgan Hunt / LCG Partnership Why we are taking this path How it can benefit HA for both a staff and residents “Small enough to care, large enough to deliver” Best company to work for 2016 CHRIS Sector alignment – FE, education, public sector We are ‘the’ FE MHMS specialist New initiatives - entrepreneurialism , APP development, work experience Quality – The key differentiator Account management structure and MI Passion, accountability, flexibility We care   Recruitment Agency of the Year (201+ Employees) & Most Effective Back Office Operation