BUSINESS LEADERSHIP Describe leadership traits and actions Lesson 3.2 5/23/2019 LESSON 3.2 BUSINESS LEADERSHIP Describe leadership traits and actions Explain five human relations activities that are important in business INTRO TO BUSINESS

Leadership in the Workplace 3.2 Leadership in the Workplace Successful businesses depend on effective leaders to make sure that work gets done correctly, on time, and profitably. Employees who believe that their leaders respect them have more commitment to their jobs and perform their work tasks better. Becoming a good leader involves learning about and adopting leadership traits and developing human relations skills.

3.2 What is Leadership? Leadership is the ability to influence individuals, groups, or teams to accomplish important goals. Business leadership includes improving profits, the “bottom line” of the business.

Leadership Characteristics 3.2 Leadership Characteristics Leadership characteristics can be learned Communication Confidence Cooperation Courage Dependability Honesty Initiative Intelligence Judgment Objectivity Stability Understanding

Leadership Traits and Actions 3.2 Leadership Traits and Actions TRAIT ACTION Communication Listens, speaks, and writes effectively Confidence Willing to make decisions and take responsibility Cooperation Works well with others; develops group relationships Courage Takes responsible risks; makes unpopular decisions Dependability Follows through on commitments Honesty Is ethical in decisions and treatment of others

Leadership Traits and Actions 3.2 Leadership Traits and Actions TRAIT ACTION Initiative Has ambition and motivation to get tasks done Intelligence Has knowledge and understanding Judgment Makes decisions carefully and objectively Objectivity Looks at all sides of an issue before making a decision Stability Is not too emotional or unpredictable Understanding Respects the feelings and needs of others

3.2 CheckPOINT What two things could you do now to start developing leadership traits?

Importance of Human Relations 3.2 Importance of Human Relations Business managers spend more than half their time in human relations activities, that is, interacting with people. Five basic human relations skills Self-understanding Understanding others Communicating Team building Developing job satisfaction

3.2 Self Understanding Business leaders must understand their own strengths and weaknesses A manager cannot always do everything the way employees prefer or make decisions that everyone agree with

3.2 Understanding Others Recognizing similarities among workers helps to develop stronger teams Effective leaders know each employees skills, abilities, strengths and weaknesses Effective leaders involve employees in the business in ways that are beneficial to both the business and the employee

Communicating Managers must have good communication skills 3.2 Formal: established and approved by the business Informal: common but unofficial ways for information to move in an organization Internal: communication between managers, employees, and workers External: communication between customers, suppliers, government, etc. Vertical: communications between management and employees Horizontal: communications across the organization at the same level. ex: manager to manager Oral: communications are spoken words Written: communications include notes, letters, email, reports, texting, memos, etc.

Team Building Most businesses are organized into groups or teams 3.2 Team Building Most businesses are organized into groups or teams For the teams to accomplish their tasks, workers must be able to get along and cooperate Managers of groups should be able to identify problems and help the group work to resolve them

Developing Job Satisfaction 3.2 Developing Job Satisfaction To achieve employee satisfaction, managers must pay attention to the needs and concerns of employees Allowing employees to use their skills and abilities makes them feel more satisfied in their job Rewarding employees for good work also helps Job dissatisfaction is caused when employees have poor working conditions and ineffective communication

3.2 CheckPOINT In your own words, name the five human relations skills successful managers possess.