Cumberland County Department of Social Services /Adult Protective Services Sonya Hardy

Meet with other staff members to discuss crisis application 10.1) Substantively and affectively prepare for action with individuals, families, groups, organizations, and communities. 10.2) Use empathy and other interpersonal skills. Meet with other staff members to discuss crisis application Review General Assistance guidelines to see if applicant crises meets the criteria During interview and gathering session allow customer to discuss their situation

Review with customers what their plan is to become self-sufficient 10.3) develop a mutually agreed-on focus of work and desired outcomes 10.4) collect, organize, and interpret client data Adhere to agency guidelines regarding customer confidentiality, once established suggest involvement from other family members. If customer has to agree before I indulge personal information Review with customers what their plan is to become self-sufficient Suggest that customers use outside referrals

10. 5) assess client strengths and limitations 10 10.5) assess client strengths and limitations 10.6) develop mutually agreed-on intervention goals and objectives During the interview allow customer to realistic goals and how he or she plans to reach their goals Review goals to see if the interventions are working. If not develop another action plan

10. 7) select appropriate intervention strategies 10 10.7) select appropriate intervention strategies 10.8) initiate actions to achieve organizational goals If client is seeking assistance from General Services, discuss with customer available resources Complete application. Provide and educate customer about other resource that he or she may qualify for

I will inform customer about options for the to become self-sufficient 10.9) implement prevention interventions that enhance client capacities 10.10) help clients resolve problems I will inform customer about options for the to become self-sufficient In gathering information, complete, assessment is complete assessment when fished with case complete another assement when case is actally closed

10. 11) negotiate, mediate, and advocate for clients 10 10.11) negotiate, mediate, and advocate for clients 10.12) facilitate transitions and endings Inform client of case and additional information Seek a better understanding of situation Inform collect that once the case is closed that he or she can still seek assistance Complete closing assessment and reevaluate

10.13) critically analyze, monitor, and evaluate interventions.