Principles of Management Communication and motivation

The Interpersonal Communication Process All parts of the process are affected by “noise” Sender Message sent Medium Receiver Message received

Organizational Communication Formal vs. informal communication Direction of communication flow Organizational communication networks Workplace design and communication

Motivation: Maslow’s Hierarchy of Needs Physiological needs Safety needs Social needs Esteem needs Self-actualization needs

Motivation: McGregor’s Theory X and Theory Y Workers dislike work and want to avoid responsibility Workers need to be closely controlled Theory Y: Workers enjoy work and accept responsibility Workers are motivated by participation and responsibility

Contemporary Theories of Motivation Goal-setting theory: goals drive performance Reinforcement theory: reinforcers drive performance Equity theory: fair treatment drives performance Expectancy theory: expected personal and professional outcomes drive performance

Designing Motivating Jobs Job enlargement Job enrichment Job characteristics model Skill variety Task identity Task significance Autonomy Feedback

Current Issues in Motivation Motivating in a challenging economy Managing cross-cultural challenges Motivating unique groups of workers