COMMUNICATIONS

COMMUNICATION S . . . . . . Sending R . . . . . . . . Receiving Interpreting Verbal and . . . - . . . . . . . . . . . . . . Non verbal messages

COMMUNICATION HOW?? - DISCUSS!!!!!! EXCHANGE OF - - - - - - - - - - - INFORMATION BETWEEN AT LEAST - - - PEOPLE WHO CO-ACT OR AFFECT EACH OTHER YOU CANNOT NOT COMMUNICATE !! HOW?? - DISCUSS!!!!!!

RECEIVER AND SENDER RECEIVER – RESPONSE INFLUENCED BY - - - - - - AND NON - - - - - - MESSAGE FROM - - - - - - SENDER ALSO INFLUENCED BY - - - - - - - - OF RECEIVER

ASPECTS TO MESSAGE 1. CONTENT 2. RELATIONSHIP

NON VERBAL COMMUNICATION A. VOICE & EMPHASIS B NON LANGUAGE VOCALISATION C. BODY MOVEMENT AND POSITION

NON VERBAL COMMUNICATION D. FACIAL EXPRESSIONS E. CONTEXT (ENVIRONMENT) F. TIMING

LISTENING AND HEARING – WHAT IS THE DIFFERENCE? COMMUNICATION SKILLS LISTENING AND HEARING – WHAT IS THE DIFFERENCE?

COMMUNICATION SKILLS A. ATTENDING B. RESPONDING C. FOCUSSING

COMMUNICATION SKILLS D. CLARIFYING E. PERSONALIZING F. QUESTIONING – TWO TYPES?

COMMUNICATION SKILLS G. PROVIDING INFORMATION H. SUPPORT I. CONFRONTATION

BRIEFING YOUR TEAM

REASONS FOR BRIEFING 1. AIMS 2. OBJECTIVES DIFFERENCE BETWEEN 1 & 2? DISCUSS!!!!!

AIMS Goals that are set before a task is undertaken Are broad ranging, cover many topics and general statements EG: develop practical skills and confidence in carrying out a briefing EG: develop map reading skills and a knowledge of compass work

OBJECTIVES Deciding on what a person should be able to do upon completion of a task Describe precisely what the teams’ required performance should be. Short term EG: team will be able to calculate the time taken to gain 1000 metres whilst walking EG: student will be able to understand the workings of the UK voting system

REASONS FOR BRIEFING 3. AWARENESS OF - - - - - 4. AWARENESS OF TEAMS - - - - - - - - - AND - - - - - - - - - -

REASONS FOR BRIEFING 5. METHODS EMPLOYED, PLAYING TO TEAM MEMBERS - - - - - - - - - AND - - - - - - - - - - 6. SAFETY ASPECTS TO - - - - - - - - SAFETY

REASONS FOR BRIEFING 7. ENSURE TEAMWORK - - - - - AND - - - - - - - 8. EQUIPMENT AND USING - - - - - - OF TEAM TO THE BEST - - - - - - - - -

REASONS FOR BRIEFING 9. TIMINGS 10. MOTIVATION OF TEAM MEMBERS 11. UNDERSTANDING

REASONS FOR DE-BRIEFING 1. ADDRESS SHORTFALLS 2. BLAME ANYBODY OR NOBODY?? WHY? 3. FEEDBACK FROM - - - MEMBERS

REASONS FOR DE-BRIEFING 4. ACKNOWLEDGE GOOD POINTS AND - - - - - - - - - POINTS 5. IDENTIFY - - - - - - - - - AND WEAKNESSES 6. ENSURE - - - - - - - - - - - TAKES PLACE FOR FUTURE EXPEDITIONS/OPERATIONS

TYPES OF BRIEFINGS 1. COLD 2. - - - (HAVE A GUESS!!!)

HOT BRIEFINGS TAKE PLACE A PERIOD OF TIME AFTER INCIDENT/EXERCISE. ”COOLING OFF PERIOD” ALLOWS FOR REFLECTION ON OWN/OTHERS PERFORMANCE BUT IMMEDIATE IMPRESSIONS (SOMETIMES THE BEST) ARE LOST

COLD BRIEFINGS TAKE PLACE A PERIOD OF TIME AFTER INCIDENT/EXERCISE. ”COOLING OFF PERIOD” ALLOWS FOR REFLECTION ON OWN/OTHERS PERFORMANCE BUT IMMEDIATE IMPRESSIONS (SOMETIMES THE BEST) ARE LOST