Pacific Training Workshop COL Ralph Lounsbrough

Defense Personal Property Program (DP3) Overview DP3 By the Numbers Assessment ≈ 430,000 Household Goods Shipments - USA: 43% - USAF: 26% - USN: 20% - USMC: 8% - USCG: 3% ≈ 900 Transportation Service Providers (TSPs) $2.1B in annual spending 42 Shipping Offices / ≈ 300 Counseling Offices 9% Shipments Receive Less than Satisfied Rating Loss / Damage #1 Family Issue Claims on 23% Domestic / 16% International Shipments ≈ 65,000 Privately-Owned Vehicles Processed Single Award Contract – Customer Satisfaction 98% Inadequate Quality Capacity to Meet Peak Demand Responsibility & Oversight Diffused Across DoD Program Lacks Accountability & Is Opaque Business Rules are Over-Engineered Claims Process is Cumbersome Constrained by Legacy IT Predictable Challenges & Results Not The System We Would Deliberately Design in 2019

USTRANSCOM 4 Lines Of Effort LOE 1 Customer Focused IT Improvements Move.mil upgrades MilMove new systems development DPS security and stability updates LOE 2 End-to-End Value Chain Integration Align responsibility, authority and resources for uniformity across all stakeholders OSD CFT LOE 3 Improve Customer Support 24/7 Customer Support Center DP3 Training Plan QA Inspections Code 2 Roll-out Advisory Panel LOE 4 Increase Quality Capacity Restructure DP3 Relationship with Industry Market Expansion PPM Incentives

initiatives to Improve the 2019 peak season TOGETHER, WE DELIVER. Synched Efforts Between Personnel and Logistics Communities – Cross Functional Team organized this Fall Market Expansion – Brought in 78 TSPs into the HHG Program from our NTS Program USTRANSCOM Customer Support Center – New effort to assist with customer service Claims Reduction – Increasing use of containerized shipments to reduce damage; first target will double use (6% to 12%) Transit Times – Increased times for moving shipment; avg incr ~3 days; more accurate shipment arrival for customer Expanded Education Campaign – Developed standardized training for govt; media campaign to educate Service Members Increased QA Inspections – Services expanding to 50% in person inspections Spouse Advisory Panel – Monthly meeting with leading spouses to gather input from the user’s perspective Open Discussion Group with Industry – Monthly meeting to ensure industry has a regular voice at the leadership level

DP3 Horizon (90-Day Outlook) 10-15 Feb: Round 2 Rate Filing 12-13 Feb: Pacific Training Workshop 19 Feb: HHG – Industry Day 25-27 Feb: DPS PI 3 Planning 14 Mar: General Officer Steering Committee 19-20 Mar: Spring PPF 24-26 Mar: AMSA Conference (Houston)

TOGETHER, WE DELIVER. Questions?