Narongrit Phuangphairot, Kittima Mekhabanchakij Sripatum University, Thailand. 1

1. Introduction 2. Objectives 3. Main Conceptual 4. Research Methodology 5. Conclusion 2

Trend of business have higher competitive Most of manufacturing process will face problems: Production cost control management Quality Assurance Keeping Delivery Due To apply Absorptive Capacity framework into Business Process can transfer potential capacity to be realized capacity. Social Network used E2.0 1.Introduction 3 (Hannu Salmela.,2008) (Zahra, S.A., George, G., 2002)

4 2.Objectives: 1.To approach an E2.0 model can analyze the root cause of quality problems. 2.To provide the efficient quality assurance knowledge sharing source in the social network users. 3.To prove the concept of absorb capability of organization from potential to be realize.

Adapted from Zahra and George (2002) 5 3.Main Conceptual:

6 p1. Enhanced organizational knowledge of Quality Assurance(QA) problem solving is positively related to the companys potential absorptive capacity to sustain Business Process p2. Activation Realized Absorptive Capacity: social network with E2.0 System is positively related to the companys potential absorptive capacity to sustain business process Propositions: 1/2

7 p3. The more well-developed capacity in the company is more likely to sustain higher levels of business process innovation than those with Less- developed capabilities Propositions: 2/2

To Show Loss Amount Conceptual Management.

9 An E2.0 Model Meaning: Management Problems Solving Approach Daily Monitor Daily Analyze Go to solve at line immediately Collaboration Brain Storming 10min. Find out Problem Solving Case Entry System Disseminate Case to each process unit Knowledge Sharing of How To

10 How to Zero Defect 1/3 An E2.0 Model Concept:

11 How to Zero Defect 2/3 An E2.0 Model Concept:

12 How to Zero Defect 3/3 An E2.0 Model Concept:

Input Part Knowledge Source: 1.) ERP knowledge Manufacturing Module Distribution Module Financial Module 2.) Organization Knowledge Skill knowledge pool 2.1) Tacit (know how) 2.2) Explicit (know that) Research Methodology 1/3

Process Part Follow up by: 1.) Daily Monitoring of each Process Unit Monitoring Currently Status Collaboration Activities Innovation Activities 2.) Periodically Meeting, Monthly To Hearing and Sharing each Process Units Efficiency Activities Research Methodology 2/3

Output Part To explain the expected result output can sustain Business in the finally. To explain how to collect data and analyze in better after do E Research Methodology 3/3

5. Conclusion 1/2 [1] An E2.0 tool for managing quality problem solving. [2] Each Process Unit can monitor and protect the big loss of quality problem. 16

5. Conclusion 2/2 [3] Knowledge sharing are based on ERP System and Organization Tacit and Explicit knowledge to have innovation of quality problem solving cases. 17

The end Thank you Q & A 18