Visiting Deloitte’s Center for Innovation Washington, DC Visiting Deloitte’s Center for Innovation Demo Guide Spring 2012

Client Visit Experience

Creating and delivering the client experience Connect with experts “One inbox” for all cross-functional areas / industry requests (PRD required) Design the journey Kick off call to learn client needs and outcome for the visit Create the experience Storyboard development Prototypes and visualizations Start the show Dedicated host to guide HIVE “day in the life” scenarios Continue the Journey Metrics and opportunity tracking

Creating a unique client experience Innovate. Collaborate. Deliver. Experience Tour Innovation Center Overview HIVEs Highly Immersive Visual Environments Lightweight Innovation Prototyping new solutions Ideation Workshops Strategic Innovation Design Learning Journeys Emerging trends & solutions New insights Bring Your Own Data (BYOD) & open source DeepDiveTM Team-based problem solving Outside-in participation From external partners, labs and data sources Data visualization Post-digital enterprise

Experience Tours Collaborate HIVEs Highly immersive visual environments Interact with data and collaborate between participants/locations Learning journeys Emerging trends and solutions Outside-in participation Mashing of expertise from external partners, labs and data sources Challenge Help client think differently about Navy Installations of the future Solution 2-day Innovation Workshop for Navy leaders Results $14M iShore Strategy and IT Transformation Project re-compete win Interactive visualizations that illuminate “day in the life” real-world client scenarios

Ideation Workshops Group ideation and idea evaluation workshop methodology

DeepDiveTM Deloitte’s proprietary rapid brainstorming and problem solving approach for developing new processes or products

Highly Immersive Visual Environment (HIVE) Interactive, Immersive and Mobile technologies (MS Surface, iPads, Multi-touch) Data Visualization and Geospatial Analytics Enterprise Sustainability Analytics Predictive Modeling Text and Unstructured Analytics Social media Pre-load client data or use sample data Integration of multiple tools and technologies

Lightweight innovation accelerates client ideation Prototyping for faster development and visualizing the art of the possible

Learning Journeys Design Thinking, personas and narratives to map the User Experience (UX)

Outside In Participation Deliver Design thinking Prototyping new solutions Persona and User Experience (UX) tools New insights Bring Your Own Data (BYOD) and open source analytics Unique data visualization techniques Post-digital mashups (analytics, mobile, cloud, social, cyber) Challenge Help Wal-Mart respond to Hurricane Irene Solution “CrisisView Irene” solution created in 12 hours Results Over 1,000+ visitors to the CrisisView site during duration of the storm External partners, labs and data sources to design and model client analytics

New Insights: Data Visualization Highly Immersive Visual Environment (HIVE) New Insights: Data Visualization New approaches for visualization Big Data and social media

The Team

Meet the Center for Innovation Team JR Reagan Principal Paula Davis Client Experience Lead Scott Radeztsky Chief Technology Officer Todd Shock Chief Information Architect Intro: HIVE stands for Highly Immersive Visual Environment Co-located with Center for Federal Innovation in Rosslyn, VA Looking at other physical locations Also mobile, with long-term plans to “take it on the road” Markus Linke Lightweight Innovation Tom Itle, Kevin Stanley Center Support & Operations

GOVLAB Deloitte Federal ‘think tank’ that focuses on innovation in the public sector

MIT Media Lab Strategic partner for interactive demonstrations, brainstorming, technology and product review sessions, knowledge transfer, and unlimited access to intellectual property created at the Lab

Examples & Case Studies Demo Showcase Examples & Case Studies

Innovation success story — Mobile Analytics Client Question: How can we gain better visibility into how we are performing toward strategic priorities? Solution: Exec iPad app Heat map view Key metrics Live twitter feed

Innovation success story — Visual operations Client Question: Where do I need to focus my efforts for improving service delivery at my distribution facilities? Solution: Heat map view of distribution facilities Color coding based on service delivery ranking In-depth data and analysis for each location

Innovation success story — Crisis response Client Question: How can I view weather, road closures, store locations and other key data in one interactive dashboard? Solution: Social media & open source data for new client insights. Over 1,000+ website hits from the client network over 72 hour period

Innovation success story — Dashboards 2.0 Client Question: How can I combine financial, energy and environmental metrics for data-rich decision making? Solution: Tableau-based data analytics with interactive reporting Tracks more than 18,000 locations and 6 million usage records

Innovation success story — Geospatial analytics Client Question: How can I use geospatial analytics to visualize data differently than just traditional rows and columns of a spreadsheet? Solution: Interactive mobile dashboard to perform “what-if” analysis Combines US census and store data to determine best locations for customer coverage

Innovation success story — Strategic planning Client Question: How can I turn a manual strategic and financial planning process into an interactive one that enables quicker decisions? Solution: Interactive mobile dashboard to perform “what-if” analysis Combines US census and store data to determine best locations for customer coverage

Contact: cfi@deloitte.com