1. THE INFORMATION SYSTEMS REVOLUTION: TRANSFORMING BUSINESS & MANAGEMENT 1.1

LEARNING OBJECTIVES DEFINE INFORMATION SYSTEMS COMPUTER LITERACY versus INFORMATION SYSTEMS LITERACY EXPLAIN IMPACT OF INFORMATION SYSTEMS ON ORGANIZATION & MANAGEMENT * 1.2

LEARNING OBJECTIVES DESCRIBE ELECTRONIC COMMERCE & ELECTRONIC BUSINESS, RELATIONSHIP TO INTERNET & DIGITAL TECHNOLOGY IDENTIFY MAJOR MANAGEMENT CHALLENGES TO BUILDING, USING INFORMATION SYSTEMS * 1.3

MANAGEMENT CHALLENGES WHY INFORMATION SYSTEMS? CONTEMPORARY APPROACHES TO INFORMATION SYSTEMS NEW ROLE OF INFO SYSTEMS IN ORGANIZATIONS LEARNING TO USE INFO SYSTEMS: NEW OPPORTUNITIES WITH TECHNOLOGY * 1.4

BUSINESS ENVIRONMENT GLOBALIZATION INDUSTRIAL ECONOMIES TRANSFORMATION OF THE ENTERPRISE * 1.5

GLOBALIZATION MANAGEMENT & CONTROL COMPETITION IN WORLD MARKETS GLOBAL WORK GROUPS GLOBAL DELIVERY SYSTEMS * 1.6

TRANSFORMATION KNOWLEDGE-BASED ECONOMIES PRODUCTIVITY NEW PRODUCTS & SERVICES KNOWLEDGE AS AN ASSET TIME-BASED COMPETITION SHORTER PRODUCT LIFE TURBULENT ENVIRONMENT LIMITED EMPLOYEE KNOWLEDGE BASE * 1.7

TRANSFORMATION OF ENTERPRISE FLATTENING DECENTRALIZATION FLEXIBILITY LOCATION INDEPENDENCE LOW TRANSACTION COSTS EMPOWERMENT COLLABORATIVE WORK * 1.8

KNOWLEDGE- AND INFORMATION-INTENSE PRODUCTS PRODUCTS THAT REQUIRE A GREAT DEAL OF LEARNING & KNOWLEDGE TO PRODUCE * 1.9

LABOR FORCE COMPOSITION 1900-1996 1.10 Source: Laudon & Laudon 1999

SYSTEM INPUT PROCESS OUTPUT FEEDBACK 1.11

ENVIRONMENT FUNCTIONS OF AN INFORMATION SYSTEM Customers Suppliers INPUT OUTPUT PROCESS FEEDBACK INFORMATION SYSTEM ENVIRONMENT Customers Suppliers Regulatory Stockholders Competitors Agencies ORGANIZATION 1.12

COMPUTER-BASED INFORMATION SYSTEMS (CBIS) FORMAL SYSTEMS FIXED DEFINITIONS OF DATA, PROCEDURES COLLECTING, STORING, PROCESSING, DISSEMINATING, USING DATA * 1.13

INFORMATION SYSTEMS 1.14 INFORMATION SYSTEMS ORGANIZATIONS TECHNOLOGY MANAGEMENT 1.14

MAJOR ORGANIZATIONAL FUNCTIONS SALES & MARKETING MANUFACTURING FINANCE ACCOUNTING HUMAN RESOURCES * 1.15

COMPUTER TECHNOLOGY HARDWARE SOFTWARE STORAGE COMMUNICATIONS NETWORK * 1.16

APPROACHES TO INFO SYSTEMS TECHNICAL APPROACHES COMPUTER SCIENCE OPERATIONS RESEARCH SOCIOLOGY POLITICAL SCIENCE PSYCHOLOGY MIS MANAGEMENT SCIENCE BEHAVIORAL APPROACHES 1.17

SOCIOTECHNICAL PERSPECTIVE OPTIMIZE SYSTEM PERFORMANCE: TECHNOLOGY & ORGANIZATION MUTUALLY ADJUST TO ONE ANOTHER UNTIL FIT IS SATISFACTORY * 1.18 SOURCE: Liker, et al, 1987

SYSTEM INTERDEPENDENCE BUSINESS Strategy Rules Procedures ORGANIZATION INFORMATION SYSTEM HARDWARE SOFTWARE DATABASE TELE-COMMUNICATIONS INTERDEPENDENCE 1.19

SCOPE OF INFO SYSTEMS GROWING IMPORTANCE * 1950s: TECHNICAL CHANGES 60s-70s: MANAGERIAL CONTROL 80s-90s: INSTITUTIONAL CORE ACTIVITIES GROWING IMPORTANCE * 1.20

WHAT YOU CAN DO ON THE INTERNET COMMUNICATE & COLLABORATE ACCESS INFORMATION DISCUSS OBTAIN INFORMATION ENTERTAIN TRANSACT BUSINESS * 1.21

NEW OPTIONS FOR ORGANIZATIONAL DESIGN FLATTENING ORGANIZATIONS SEPARATING WORK FROM LOCATION REORGANIZING WORK-FLOWS INCREASING FLEXIBILITY REDEFINING ORGANIZATIONAL BOUNDARIES * 1.22

THE CHANGING MANAGEMENT PROCESS ENTERPRISE RESOURCE PLANNING (ERP) ELECTRONIC COMMERCE ELECTRONIC BUSINESS ELECTRONIC MARKET * 1.23

ENTERPRISE RESOURCE PLANNING (ERP) SOFTWARE INTEGRATES ALL FACETS: PLANNING, MANUFACTURING, INVENTORY, SALES, FINANCE, ACCOUNTING TRANSACTIONS ALERT ALL INVOLVED FACTORS UPDATES FILES, SPEEDS ACTION, CUTS COST * 1.24

ELECTRONIC COMMERCE INTERNET LINKS BUYERS, SELLERS LOWERS TRANSACTION COSTS GOODS & SERVICES ADVERTISED, BOUGHT, EXCHANGED WORLDWIDE BUSINESS-TO-BUSINESS TRANSACTIONS INCREASING * 1.25

ELECTRONIC BUSINESS INTRANET: BUSINESS BUILDS PRIVATE, SECURE NETWORK E-MAIL, WEB DOCUMENTS, GROUP SOFTWARE EXTENDS EFFECTIVE COMMUNICATION & CONTROL VIRTUAL ORGANIZATION * 1.26

VIRTUAL ORGANIZATION MANUFACTURING COMPANY DESIGN COMPANY CORE COMPANY SALES & MARKETING COMPANY LOGISTICS COMPANY FINANCE COMPANY 1.27

CHALLENGE OF INFO SYSTEMS STRATEGIC: COMPETITIVE & EFFECTIVE GLOBALIZATION: MULTINATIONAL INFO INFO ARCHITECTURE: SUPPORT GOALS INVESTMENT: VALUE OF INFORMATION RESPONSIBILITY & CONTROL: ETHICS * 1.28

Connect to the INTERNET PRESS LEFT MOUSE BUTTON ON ICON TO CONNECT TO THE LAUDON & LAUDON WEB SITE FOR MORE INFORMATION ON THIS CHAPTER 1.29

1. THE INFORMATION SYSTEMS REVOLUTION: TRANSFORMING BUSINESS & MANAGEMENT 1.30