SMART Sessions Understanding the Client www.goodfoot.co.uk +44 (0) 1926 859 060 building effective client relationships Understanding the Client.

Slides:

Advertisements

Similar presentations

Inspiration Communication

Advertisements

Christopher Raj Anthony

Making Healthy Decisions

Work-Style Behavior Project !!. The Balloon Story! The balloon drivers dominate is amiable because he was being respectful to the guy in the ground. He.

Social Styles Raising self awareness and enhancing your influence

Have a Go at Public Speaking

Skill: Decision Making

Understanding Diverse Styles. Objectives: To recognize and understand different social styles and their characteristic behaviors To increase your versatility.

CONSULTATIVE SALES FOR NON SALES STAFF This was produced as part of the Apprenticeship Staff Support Programme, which was commissioned and funded by The.

An Experiential Team Challenge Nestle Team Build 22 nd March 2014.

Influence: When to Use It Use this format to persuade your audience to Think about a topic. Take action regarding an issue. Support you with upper management.

How to succeed in Your Career Welcome! Julie Cooper.

I’ve Upped MY Service Excellence UP YOURS! With Andy Edwards.

Managing the Marathon. Note to attendees 1.Thanks for your interest in Managing the Marathon! 2.An accompanying job aid will be handed out in the session.

Influencing Others: If I Only Had the Power… Session 4106 Presented by Doug D. Whittle, Partner The Diagonal Group, LLC.

SEPA Session 4: Ways To Improve Communication With Our Partners

Federal Aviation Administration Discovery Learning Guide Getting Started - Introduction Overview of Insights Concepts © Andrew Lothian, Insights.

Public Speaking Competition. For the past five years Wallerawang Public School has been running a Public Speaking Competition. The purpose of this competition.

Helena Sharpstone ANNUAL WORLDWIDE MEETING Dublin, Ireland October 18-22, 2013 Knowing Me Knowing You – A Guide to Effective Business Relationships.

Objectives Understand the key techniques for formulation of strong business relationships Prepare and plan negotiations in a structured and professional.

Coach Michele’s Group Coaching June 21, Copyright (c) Michele Caron, 2011 Today’s Topic Mastery – Igniting Passion.

Write Title of Your Presentation Here Your Name Date of Presentation Note: Choose the background picture which is related to the topic of your speech.

SMART Sessions Solving Client Problems (0) helping the client reach a solution Solving Client Problems.

Influencing and Persuasion (0) SMART Sessions Influencing and Persuasion Techniques achieving what you want through.

1 in partnership with Goodfoot (0) People Management Excellence making tomorrow a better place People Management Excellence.

A Brief Overview for Austin Consultants Alliance

SMART Sessions Building Ongoing Business Relationships (0) helping the client to come back to us Building Ongoing Business.

SMART Sessions Powerful Negotiation Techniques (0) making the client happy for you to get what you want Powerful Negotiation.

Add a title for the presentation1 By Kassidee Thomas & Elisebeth Wilson.

CBI Health Group Staff Education Sessions Social and Cultural Sensitivity.

Speak Smart, Stand Smart, Be Smart

SMART Sessions Influencing Skills for Sales (0) helping the client to reach a buying decision Influencing Skills for.

SMART Sessions Professional Selling on the Telephone (0) gaining rapport and influencing through the phone Professional.

©2011 Discovery Learning, Inc. All Rights Reserved.

Working Styles Majority Rules Minority (Subcommittee) Averaging Expert Authority – No discussion Authority – with Discussion Consensus.

Ideas and techniques to help you get the most from your revision time.

Session 6 W elcome to the Self-Esteem in Second Life Workshop for Women with SCI A research study conducted by: Center for Research on Women with Disabilities.

Penn State GEW 2014 Tim Kerchinski - PennTAP

The Path A Different View Part 1. First things first  Arm folding exercise.

What does “assertiveness” mean?. In this lesson you will learn: The meaning of “being assertive” The difference between being assertive and being aggressive.

The Burnet News Club Ways to tell the story Inspiration for blog posts! Ways to tell the story.

Everyone Communicates Few Connect

Communication. Parts of communication Body Language WordsTone 7%38% 55% Congruence.

Natasha Sprague Academic Engagement Co-ordinator.

Assertive Communication

How do you start a conversation about God? Ask them what they think about spiritual things. Do you have any spiritual beliefs? To you, who is Jesus? Do.

Date : December 8,  Introduction  How to prepare a presentation  Delivery and Body Language  Conclusion.

Let’s Talk Low Mood Week 5. The role of thinking in depression Looking for alternative explanations and challenging negative thinking Positive self-talk.

The Platinum Rule Lori A. Cotillo. Today’s Objectives What is the Platinum Rule? Review the four basic business personalities Review the four behaviors.

Write Title of Your Presentation Here Your Name Date of Presentation Note: Choose the background picture which is related to the topic of your speech.

First Impressions Please park phones in garage and write and affirmation to at least one of your classmates.

1 Keys to Success EVERYTHING that happens to you HELPS!! Good and Bad. Try to see the END from the BEGINNING YOU ARE 6 INCHES FROM SUCCESS It’s all about.

Communication and Social Styles Determining our Individual Styles.

Nick Fewings, Director ‘eNgaging Change’ Leading Change Effectively Ngagementworks believes that success is achieved through transformational leadership.

Study Skills Why is Homework Set?. Learning Objectives To learn to use your Homework Diary To learn to have a routine To learn to work in a place that.

Brief Lifestyle Counselling. Behaviour Change  Why don’t you believe someone when they say they are never drinking again?  What behaviour change work.

Using the media London campaigners session

SELLING IN COLOUR Seán Weafer

Masks & sociodrama for learning about personality preferences

Write Title of Your Presentation Here

Briefing Session.

Team Workshop Welcome the delegates. Go through safety, timings.

PEOPLE AND TEAM BEHAVIOURS

Behaviour Style Identification

Ask Listen Do Space for your logo here

Write Title of Your Presentation Here

Four Colours Objective Detached Analytical Showing no bias Positive Affirmative Bold Assertive Which sounds like.

Peacock Colors Personality Profile

The objection handling & negotiation rulebook, A 4-WEEK GUIDED MEETING PLAN CPSA Meeting in a Box: A series of 15-minute guided presentations to help.

Presentation transcript:

SMART Sessions Understanding the Client (0) building effective client relationships Understanding the Client

SMART Sessions Understanding the Client (0) style fast paced overview hints and tips slides on-line short exercises discussions

SMART Sessions Understanding the Client (0) topics How people tick The essentials of client rapport How clients make decisions Making ourselves preferred supplier

SMART Sessions Understanding the Client (0) How People Tick

SMART Sessions Understanding the Client (0) how people see the world

SMART Sessions Understanding the Client (0) social styles Amiable Driver Analytical Expressive 10 Logic Extrovert Introvert Emotion 0

SMART Sessions Understanding the Client (0) characteristics Bold Assertive Affirmative Determined Cheerful Spirited Buoyant Uplifting Clear Objective Detached Showing no bias Still Tranquil Calming Soothing

SMART Sessions Understanding the Client (0) Aggressive Controlling Driving Overbearing Intolerant Excitable Frantic Indiscreet Hasty Flamboyant Stuffy Indecisive Suspicious Cold Reserved Docile Bland Plodding Reliant Stubborn we can be seen as

SMART Sessions Understanding the Client (0) Power dressing Suits Well pressed To impress Designer Statement Trendy Louder Brighter colours Different Conservative Dark suits 3 piece Traditional Relaxed Jumpers Tweed Casual Earth colours personality dress code

SMART Sessions Understanding the Client (0) Look tidy Impressions Power desk Certificates Equipment Famous photos Disorganised Art Gizmos Friends / family Inspiring quotes Very tidy Spreadsheets Gant Charts Technical photos No clutter Plants Sofas Charity info Coffee machine Organised chaos the environment we create

SMART Sessions Understanding the Client (0) Client Rapport

SMART Sessions Understanding the Client (0) trust trust happens when someone believes you see the world the same way that they do

SMART Sessions Understanding the Client (0) first impressions 30 seconds timing – pausing / filling gaps / rhythm vacuity gets forgotten – go beyond small talk get them to talk…theyll like you more do they see the world the way I do? will they help me fulfil my ambitions?

SMART Sessions Understanding the Client (0) Client Decisions

SMART Sessions Understanding the Client (0) how clients make decisions logicemotion decidejustify

SMART Sessions Understanding the Client (0) Making Ourselves Preferred Supplier

SMART Sessions Understanding the Client (0) the PIE influence always aim to be first in recall !! Performance Image Exposure

SMART Sessions Understanding the Client (0) follow up create reason to contact again put dates in diary for contact ORGANISE your data asap ask them how they would like contact to continue Royal Mail adverts make the contact relevant – ask the right questions at the start persistence isnt the same as stalking!

SMART Sessions Understanding the Client (0) exceed expectations expected unexpected provide options and solutions, not problems give something for free (info, time or ideas) publicly recognise them or their ideas make a point of saying thanks note small things like interests and beliefs

SMART Sessions Understanding the Client (0) Thank You Understanding the Client