Jacaranda’s Mission and Approach

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Presentation transcript:

Building patients voices into dashboards to improve quality of maternal healthcare in Kenya

Jacaranda’s Mission and Approach 1 We design better systems for delivering quality maternity care We test and improve them in our own centers of excellence We spread these innovations at scale through public and private partners 2 3

Jacaranda Maternity: highest quality maternity care for less than $150/delivery 57% Postpartum family planning 90% exclusive breastfeeding at 6 months postpartum 66% fewer maternal complications than nearby public hospitals External Accreditation & Recognition Our hospital scored as SafeCare level 5 - the highest-scored hospital in East Africa.

Our Public Sector Strategy mHealth program: SMS messages that change behavior Our Public Sector Strategy Can ask questions via a helpdesk service 1 Pregnant women see posters 2 Receive SMS messages 3 POSTPARTUM Checklists of information maternal and newborn danger signs Family planning tips ANTENATAL CARE Tips Danger signs Pregnancy nutrition 19 msgs 26 msgs

Our Public Sector Strategy Current status: Rapid enrollment across public facilities Our Public Sector Strategy Total enrollment (mothers) June September # weeks since rollout 5 facilities 13 facilities 40 facilities In six months, 60 facilities have used the service. Our enrollment rate is now 1,000 mothers/month, with a 95% retention rate in the program. Key metrics 5000+ women enrolled to date Adding ~1,000 new mothers/month

Dashboards for partner facilities accountability Hospital dashboards will be compiled from publicly available clinical outcomes (online DHIS2 data), client feedback from our SMS database, provider performance data. Patient feedback # of Complaints <10/ month >15/month 2 3 5 11 Avg patient rating >=8 <6 8.9 9 7.5 9.1 5.9

Where we need your help… NLP for sentiment analysis of patient messaging responses 4 Route patient queries to help connect urgent request to clinicians (Freshdesk) Design and build database for SMS and dashboard of key indicators 1 API to integrate with analytics tools (e.g. Tableau) to scrape data for dashboard 2 3