UNITED MAINTENANCE AND CONTRACTING COMPANY Business Process Reengineering Human Resources Key Performance Indicators The Input area of the Beam is a shape with a picture fill. To change this, ensure you have the image you wish to use (ideally a .jpg or a .png file) in an accessible folder. The image should have a ratio of 1:1 to ensure it does not appear distorted. When choosing an Input image, follow the principles on The Branding Zone. Customize the Input area of the Beam as described below. In the View tab, click Slide Master from the Presentation Views group. Right-click on the Input graphic and select Format Picture. From the Fill menu, select Picture or texture fill and click Insert from file. Navigate to the folder containing the image you wish to insert in the Input area. Highlight the image and click Insert. You can now preview the image before continuing. If you are happy with how it looks, click OK to continue. Otherwise, repeat the process until you are happy with your selected image. To exit from Slide Master View, click Normal from the Presentation Views group in the View tab. The change you made to the Input graphic should now be visible on the slide.

Contents Objectives Human Resources Key Performance Indicators (KPIs)

Objectives This is a predetermined divider slide and should not be modified.

Objectives The key objectives of the human resources KPIs are as follows: Provide UNIMAC personnel with the capability of monitoring, measuring and reporting the Human Resources Development Department performance Ensure that Human Resources activities are conducted effectively and efficiently on a timely basis and within an efficient cost

Human Resources Key Performance Indicators This is a predetermined divider slide and should not be modified.

Human Resources Development Department Human Resources KPIs Human Resources Development Department at UNIMAC is composed of 4 main business cycles as indicated in the following table. Human Resources Development Department 1.1 Manpower Planning and Recruitment 1.2 Training and Development 1.3 Performance Appraisal 1.4 Succession Planning

Manpower Planning and Recruitment The graphic on the divider slide is an AutoShape with a solid fill. To insert an appropriate image, ensure you have the image you wish to use (ideally a .jpg or a .png file) in an accessible folder. The image should have a ratio of 2:1 to ensure it does not appear distorted. In the View tab, click Slide Master from the Presentation Views group. Right-click on the graphic and select Format Shape. From the Fill menu, select Picture or texture fill and click Insert from file. Navigate to the folder containing the image you wish to insert in the divider slide graphic. Highlight the image and click Insert. You can now preview the image before continuing. If you are happy with how it looks, click OK to continue. Otherwise, repeat the process until you are happy with your selected image. To exit from Slide Master View, click Normal from the Presentation Views group in the View tab. The change you made to the divider slide graphic should now be visible on the slide.

Manpower Planning and Recruitment Key Performance Indicators (KPIs) Effectiveness Time Cost No. of manpower applications responded to positively Time period for availability of manpower as required by the established plan Cost of actual vis-à-vis approved plan % of staff transfer vis-à-vis recruitment of new staff Average time elapsed in recruitment Cost of employment for the number of vacant positions No. of revisions to the positions annual plan Average time elapsed for recruitment of every job Cost of employment for every position as per every means of attraction To what extent the qualifications of the attracted manpower meet the plan requirements No. of actual vis-à-vis the planned days for filling any vacant position Cost of attraction for every recruitment (cost of recruitment and announcement agencies) % of Saudization % of rejecting employment offers due to weak salary No. of new staff who elect to leave the Company before end of the probationary period % of recruited staff with higher salary than planned % of recruitment that aligns with the established plan Return on investment in manpower % of new staff who completed a full year with the Company No. of CVs per source of attraction No. of staff who selected to leave the Company for better jobs

Training and Development The graphic on the divider slide is an AutoShape with a solid fill. To insert an appropriate image, ensure you have the image you wish to use (ideally a .jpg or a .png file) in an accessible folder. The image should have a ratio of 2:1 to ensure it does not appear distorted. In the View tab, click Slide Master from the Presentation Views group. Right-click on the graphic and select Format Shape. From the Fill menu, select Picture or texture fill and click Insert from file. Navigate to the folder containing the image you wish to insert in the divider slide graphic. Highlight the image and click Insert. You can now preview the image before continuing. If you are happy with how it looks, click OK to continue. Otherwise, repeat the process until you are happy with your selected image. To exit from Slide Master View, click Normal from the Presentation Views group in the View tab. The change you made to the divider slide graphic should now be visible on the slide.

Training and Development Key Performance Indicators (KPIs) Effectiveness Time Cost No. of employees given training certificates No. of training hours per employee Actual training cost vis-à-vis planned costs Extent of actual and practical benefit of employee from training given to him Time elapsed to bring the employee to the required educational degree % of expenditure from Human Resources budget for training purposes Employees satisfaction from training Average cost per trainee No. of staff undergone training Initiatives to launch training programs as a response to the staff performance appraisal % of actual benefit from training budget Extent of quality in implementing the training programs by the trainer No. of opportunities given to the employee to implement what he leant

Performance Appraisal The graphic on the divider slide is an AutoShape with a solid fill. To insert an appropriate image, ensure you have the image you wish to use (ideally a .jpg or a .png file) in an accessible folder. The image should have a ratio of 2:1 to ensure it does not appear distorted. In the View tab, click Slide Master from the Presentation Views group. Right-click on the graphic and select Format Shape. From the Fill menu, select Picture or texture fill and click Insert from file. Navigate to the folder containing the image you wish to insert in the divider slide graphic. Highlight the image and click Insert. You can now preview the image before continuing. If you are happy with how it looks, click OK to continue. Otherwise, repeat the process until you are happy with your selected image. To exit from Slide Master View, click Normal from the Presentation Views group in the View tab. The change you made to the divider slide graphic should now be visible on the slide.

Performance Appraisal Key Performance Indicators (KPIs) Effectiveness Time Cost % of employees of high/low skills % of appraisal processes conducted timely Annual percentage of the employee’s performance improvement in the unit/section % of employees of satisfactory/ unsatisfactory performance No. of meetings held annually to follow up the staff development Average increments granted to the best 10% of the employees vis-à-vis general average of increments granted to the Company employees % of employees whose performance decreased/ increased vis-à-vis previous month No. of staff whose weaknesses in the past year are not recurring No. of staff whose performance was improved by the awards granted to them No. of employees who agree to their performance appraisal % of employees who indentify their personal targets and who can compare their development with their targets % of employees who are satisfied by their appraisal from their immediate supervisors No. of complaints (grievances) raised by the employees during the annual appraisal period No. of corrective measures toward poorly performing employees and number of disciplinary actions/ expel decision taken against recurring poorly performing employees % of employees who achieve their planned personal targets

Succession Planning The graphic on the divider slide is an AutoShape with a solid fill. To insert an appropriate image, ensure you have the image you wish to use (ideally a .jpg or a .png file) in an accessible folder. The image should have a ratio of 2:1 to ensure it does not appear distorted. In the View tab, click Slide Master from the Presentation Views group. Right-click on the graphic and select Format Shape. From the Fill menu, select Picture or texture fill and click Insert from file. Navigate to the folder containing the image you wish to insert in the divider slide graphic. Highlight the image and click Insert. You can now preview the image before continuing. If you are happy with how it looks, click OK to continue. Otherwise, repeat the process until you are happy with your selected image. To exit from Slide Master View, click Normal from the Presentation Views group in the View tab. The change you made to the divider slide graphic should now be visible on the slide.

Succession Planning Key Performance Indicators (KPIs) Effectiveness Time Cost % of actual benefiting from the succession plan Time elapsed to fill a vacant key position Recruitment cost of a new employee on a vacant position Readiness of successors to assume the key positions in the Company. Time elapsed to develop a successor Development cost of identified successors