Populating the Knowledge Base,Entering Questions, and Analytics

Slides:



Advertisements
Similar presentations
Support.ebsco.com EBSCOadmin Branding Tutorial. Welcome to the EBSCOadmin Skinning and Branding tutorial, where you will learn how to customize EBSCOhost.
Advertisements

E-books and E-journals Off-campus This presentation will show you how to log in and access Oxford Brookes Library e-books and e-journals when youre off.
User’s Guide.
Learn How to Register as a New Employer and Post a Job.
Practice Insight Instructional Webinar Series Eligibility Manager
CareCentrix Direct Training.
Introduction to Online Data Collection (OLDC) Community Based Abstinence Education September, 2009.
2 eGrants Coaching Unit 3 create/edit Service Opportunity Listings Grantee Recruiter search for listings, register, & apply to serve Applicants view.
Patron Categories Ability to organize patrons into: different roles (staff, patron, student, juvenile, etc.) age groups (age requirement) patron types.
Tutorial EBSCOadmin Branding support.ebsco.com. To help you enhance the search experience for your users, EBSCO offers a number of custom branding options.
A Guide to the MCMLS Online Catalog Presented by: Megan Robertson.
Start the slide show by clicking on the "Slide Show" option in the above menu and choose "View Show”. or – hit the F5 Key.
Step 1: Create Login Page –  Copy an existing page and create a page that will house the login form.  Save and go back to Page Management.  Do not export.
Getting started on informaworld™ How do I register my institution with informaworld™? How is my institution’s online access activated? What do I do if.
Getting started using crystal 00 Month 2006 Insert security classification here.
Washington Campus Compact New Time Log Database Note to users: You should use Internet Explorer to use this database. In other programs (i.e. Firefox)
1 State Records Center Entering New Inventory  Versatile web address:  Look for any new ‘Special Updates’ each.
Managing Clients in the IEZ Quote System Objective: Become an expert in managing your clients in the IEZ Quote System.
Contact Manager / Client Connect. Contacts vs. Prospects? LPS Real Estate Group2 Formerly in Paragon 4, Contacts where either a general contact or considered.
Instructional Guide. How does EasyBib make research easier? Citation Generation Easily create a bibliography in MLA, APA, and Chicago styles Export to.
0 eCPIC User Training: Resource Library These training materials are owned by the Federal Government. They can be used or modified only by FESCOM member.
SIGNZ Mail Merge / Merge / Labels SIGNZ Mail Merge / Merge / Labels.
Mtivity Client Support System Quick start guide. Mtivity Client Support System We are very pleased to announce the launch of a new Client Support System.
INTRODUCTORY GUIDE TO SURPLUS LINE INFORMATION PORTAL 2.0 (SLIP) CALIFORNIA’S ELECTRONIC FILING SYSTEM THE SURPLUS LINE ASSOCIATION OF CALIFORNIA Quick.
Indicator 13 Secondary Transition. Main Menu SPP13 has a navigation toolbar located at the top of each screen. If you use the toolbar to navigate to another.
A user guide to accessing, reviewing and contributing to the Online Registry System.
Adding, editing, and deleting items using CONTENTdm Administration.
THE GUIDE TO THE ‘NEW LOOK’ CLASSROOM PROFILING DATABASE
Emdeon Office Batch Management Services This document provides detailed information on Batch Import Services and other Batch features.
Training Guide for Residents
Quick Info Tables: Unsubmitted Transactions Transactions with Alerts
Los Angeles Unified School District
Learn How to Register as a New Employer and Post a Job
Training Webinar: WIA/WIOA Contract Reporting Requirement
User Manual INDEX DATAFILES.
Single Sample Registration
Social Network Website for USEP
Holdings Management Overview
SUBMITTING A PAYMENT REQUEST FORM
Absence Management (formerly AESOP) Training for Staff Members
Introduction With TimeCard users can tag SharePoint events with information that converts them into time sheets. This way they can report.
How to Use Members Area of The Ninety-Nines Website
How to register and use the app for Law Enforcement users?
Compliance Monitoring Activities State Inspections
Transition from Classic Interface Phoenix Interface to
Getting started on informaworld™
Teacher Resource Center (TRC)
I-Supplier Training Guide
ICOTS Helpdesk Training
Completing the Parent Portion of the Student Profile
Activating your account and navigating through TIDE
Penn State Educational Programming Record (EPR) Guide
Activating Your Account and Navigating Through TIDE
How to submit preferences in TAMS as a Faculty member
The system will be accessible upon demand
DMIS Tools Course Lesson 2 - DMIS Messenger
Monthly Reconciliation Form Speedtype Approvers
Cases Admin Training.
Welcome to Grant Tracker!
QUICK GUIDE TO CIRCULATION IN ALMA
Evaluations and Trials in Alma
Community-Engaged Partnership Database: VCU’s Commitment to Community Engagement
Towson University Store
Activating Microsoft Imagine Academy
Completing the Primary Reference portion of the Student Profile
Slide Set I: PARS Overview
Create, Upload and Use Data Extensions (Lists)
New Features in Security Management
Presentation transcript:

Populating the Knowledge Base,Entering Questions, and Analytics LibAnswers “How-to” Guide Series Part 2 Populating the Knowledge Base,Entering Questions, and Analytics

What is the Knowledge Base? The LibAnswers Knowledge Base is a tool that uses the questions generated by library staff (via patrons and other staff members) to create a rich, searchable FAQ database that allows for quick user access to general questions about the library, its resources, and even the university.

Public vs. Private As you may have noticed, LibAnswers gives its users many opportunities to make questions either public or private. ~A public question/answer pair means any LibAnswers user can see the pair (it goes into the Knowledge Base) ~A private question/answer pair means only the person asking and the person answering the question can see it

When to populate the Knowledge Base: When populating the Knowledge Base, it is important to keep in mind which types of questions would be more helpful on a public setting or a private setting. While there are no right or wrong answers to this, here are some recommendations:

Public: ~General questions about the library, resources, or the university. ~If a question is complicated, you may want to consider keeping it private, but adding a more generalized version of the question/answer pair from which others may benefit to the KB ~Any “on the fly” reference questions you may get at the desk that would benefit library users

Private: ~Long or complicated questions that users seeking general information would not keyword search the library's website for ~Questions specific to a patron's research ~Questions of a more personal nature

One last thought about the Knowledge Base... You also may want to keep in mind the process of entering/editing questions stored within LibAnswers to put them in the KB. It would probably be more beneficial to enter/edit questions (should you choose to enter them into the KB) as soon as possible, rather than letting them build up. This way, the essence of the question will be fresh in your mind and you won't get a backlog of work!

2 Methods to Entering Questions: 1) Enter a question/answer pair in the staff mode 2) Record a non-LibAnswers reference transaction

How to enter in Staff Mode: Entering a pair in staff mode will bring you to the same screen as it would if you are answering a question. To enter a question: 1) Once you've logged in, click the link labeled, “Enter a question/answer pair in the staff mode” 2) Type the question next to the “Q” icon 3) If more detail is needed, more space is provided under the question field 4) Save the question by clicking the “Click here to save the question” button 5) Enter the answer as you would if you were answering a question sent via LibAnswers (see Part 1 of series)

How to enter a Non-LibAnswers Transaction: Recording a reference transaction will bring you to a similar screen as it would if you are answering a question. To enter a question: 1) Once you've logged in, click the link labeled, “Record a non-LibAnswers reference transaction” 2) Type in the question and the answer in the text boxes labeled, “Q” and “A,” respectively **The next steps are optional and are available on the next slide. Whether or not you should choose these options will be explained later in the guide.**

How to enter a Non-LibAnswers Transaction: 3) If you want the pair the populate the Knowledge Base click the box marked, “Include this question and answer in the public knowledge base” ~If you choose not to populate the Knowledge Base, the question will be private—only staff, the “asker,” and the “answerer” will see it ~To check if the question you are entering is in the Knowledge Base, enter it into the search field 4) Record the analytics of the transaction by entering the specific information requested into the appropriate fields, then click the “Submit” button to complete.

What's the difference? As you've seen, both entry modes allow the user to enter a question/answer pair and analytics. However, some reference situations are more appropriate for entry in one mode or the other. Let's examine:

Staff Mode: Entering a question in Staff Mode is best for populating the Knowledge Base. You may notice: The primary function on the page is to enter and answer a question You still have the option to enter analytics, but this function is not primary. There are more options for assigning metadata to the pair--topics, keyword tags, links, files, etc.--all of which could make for a richer experience understanding the answer to a question (these options are only available if the question is set to public)

Non-LibAnswers Transaction: Entering a non-LibAnswers Transaction is best for recording reference transaction statistics (or “Analytics”). You may notice: The statistics option is readily available--in Staff Mode, you have to pick entering “Analytics” as an option You still have the ability to enter a question/answer pair should you feel motivated to do so

Analytics LibAnswers allows its administrators to record analytics for any question/ answer pair or recorded reference transaction. This allows for any administrator to see who the library is helping, what they are helping with, when, where, and how.

Analytics The ability to record these statistics, as you may have already noticed, is available in three ways: 1) Entering a question/answer pair ~To do this, after answering your pair in this mode, click the check box marked, “Record analytics for this reference transaction” and the fields will come up on the screen.

Analytics 2) Recording a non-LibAnswers reference transaction: ~The statistics fields are already available on the page in this mode. Simply, scroll down the page to the blue boxes above the “Submit” button and fill in appropriately

Analytics 3) The Analytics Tab ~Hover over the tab marked “Analytics” at the top of any page while in Admin Mode. You will be presented some options in a drop down menu: -Define Metadata Fields -Record a New Transaction -Knowledge Base Explorer -Statistical Reports Wizard -Visual Data Alalyzer

Analytics Tab—What You Can Do Define Metadata Fields: ~This option allows admin users to create and edits the fields by which they measure question/answer pairs and reference transactions Record a New Transaction: ~This option brings the user back to the “Record a non-LibAnswers reference transaction page” Knowledge Base Explorer: ~This option allows the admin user to search the KB for question/answer pairs using the metadata fields that are set up. It also includes a list of all the question/answer pairs entered into the system, even the deleted ones!

Analytics Tab—What you can do Statistical Reports Wizard: ~This option also allows the user to search the KB via the metadata fields. It also records, tabulates, and visualizes the KB data by months, days, hours, etc. and by the metadata fields. Users can create reports with this data and even export data to Excel. Visual Data Analyzer: ~This option allows the user to create their own graph using the metadata. This can also be exported to Excel.

See you next time for Part 3!