Training Users to Create & Maintain a Cohesive Website Order from Chaos Training Users to Create & Maintain a Cohesive Website Danielle Schleifer, M.Ed. Augusta University
Overview Background Challenges Solutions Class Structure Next Steps
Background University & Medical Center 3 Campuses 4 Satellite Campuses Augusta, GA University & Medical Center 3 Campuses 4 Satellite Campuses 9 Colleges Over 8,000 Students Over 15,000 Employees
The Medical College of Georgia (est. 1828) Background The Medical College of Georgia (est. 1828)
Georgia Health Sciences University (2010) Background Georgia Health Sciences University (2010)
Background Georgia Health Sciences University Augusta State University (est. 1958)
Background GHSU ASU Graduate & Professional International Students Downtown Location Hospital & Medical Center ASU Undergraduate (1st Gen) Local, Commuter Students Historic, Suburban Location
Background Web Consolidation Results 4 Month Deadline 3 Web Developers In-House Rushed Content Migration Results 65,000 Webpages 200 Web Editors Disorganized No Navigation
Background Let’s Try This Again …
Background Augusta University (2016)
Challenges Our Issues Included … 30,000 Web Pages 20,000 Broken Links 500+ Web Editors New Branding Guidelines New Templates Web Editor Abilities Inconsistent Training
Challenges
Challenges What We Want How To Get It Functional Website Good Content Know Our Editors How To Get It Fixing Broken Links Good Customer Service Educating Our Editors
Site Information Tools Solutions Site Information Tools Locates Broken Links Locates Misspelled Words Locates Accessibility Errors OU Insights
Solutions Customer Service Kind & Courteous Offer Solutions Quick Response Time Get Face-to-Face Keep Them Informed Easy Resources
Solutions Beginner Training Class Know Your Audience Documents How to Log In Navigating OU Campus Page Properties Editing a Page Editing Text Adding & Removing Links Documents Inserting / Editing Images Checking Pages In & Out Reverting Pages Publishing Pages Sidebar Navigation
Solutions Intermediate Training Class University Requirements Snippets Accessibility OU Campus Layout Gadgets Create New Content Create New Page Text Formatting & Styles Snippets Using Assets Tables Page Anchors Buttons Deleting Content
Class Structure Each Class Maximum 15 People Register for Classes Send a Calendar Invite Be Consistent
Class Structure Master Calendar
Class Structure Each Class Maximum 15 People Register for Classes Send a Calendar Invite Be Consistent 2 Web Team Members 90 Minutes Long Keep Records
Watching | Listening | Doing | Reading Class Structure Everyone Learns in Different Ways So Teach Different Ways Watching | Listening | Doing | Reading
Class Structure Beginner Training Quiz Interactive 2 Week Deadline Must Pass to Keep Editing Access
Next Steps Keep Pushing Forwards Intermediate Quiz OU Campus Access Levels Advanced Training Class Accessibility Compliance Class
Create a Plan-of-Action Conclusion What You Need Create a Plan-of-Action Just Do It
Thank you! Danielle Schleifer, M.Ed. dschleifer@augusta.edu @djschleifer outc18.com/surveys