Instructor-Led Continue to be effective for many types of employee training Convey great deal of information in relatively short time © 2008 by Prentice Hall

Trends & Innovations: Virtual Instructor-Led Enables students to do practically anything they could do in traditional classroom Blackboard Learning System - Software application for delivering education online © 2008 by Prentice Hall

Case Study T&D method in which trainees study the information provided in the case and make decisions based on it Used in classroom with instructor who serves as facilitator © 2008 by Prentice Hall

Behavior Modeling T&D method which permits a person to learn by copying or replicating behaviors of others to show managers how to handle various situations Examples - Conducting performance appraisal reviews, correcting unacceptable performance, delegating work, improving safety habits, handling discrimination complaints, overcoming resistance to change, orienting new employees, and mediating individuals or groups in conflict © 2008 by Prentice Hall

Role Playing T&D method where participants are required to respond to specific problems they may encounter in their jobs by acting out real-world situations Used to teach such skills as: interviewing grievance handling performance appraisal reviews conference leadership team problem solving communication © 2008 by Prentice Hall

Business Games Permits participants to assume roles such as president, controller, or marketing vice president of two or more similar hypothetical organizations and compete against each other by manipulating selected factors in a particular business situation © 2008 by Prentice Hall

In-Basket Training Exercise in which participant is asked to establish priorities for and then handle a number of business papers or e-mail messages such as memoranda, reports, and telephone messages that would typically cross a manager’s desk © 2008 by Prentice Hall

On-the-Job Training Informal T&D method that permits an employee to learn job tasks by actually performing them Most commonly used T&D method No problem transferring what has been learned to the task © 2008 by Prentice Hall

Job Rotation Employees move from one job to another to broaden experience Helps new employees understand variety of jobs © 2008 by Prentice Hall

Internships Training approach where university students divide time between attending classes and working for organization Excellent means of viewing potential permanent employee at work Students are enabled to integrate theory with practice © 2008 by Prentice Hall

Apprenticeship Training Combines classroom instruction with on-the-job training Traditionally used in craft jobs Apprentice earns less than master craftsperson who is instructor © 2008 by Prentice Hall

Training & Development Delivery Systems Corporate Universities Colleges and Universities Community Colleges Online Higher Education Videoconferencing Vestibule Training Computer-Based Systems Video Media E-Learning Simulators © 2008 by Prentice Hall

Corporate Universities T&D delivery system provided under the umbrella of the organization Focus on creating organizational change Proactive and strategic Growth attributed to universities’ flexibility Estimated 2,000 in U.S. © 2008 by Prentice Hall

Colleges and Universities Primary delivery system for training professional, technical, and management employees Corporate training programs often partner with colleges and universities © 2008 by Prentice Hall

Community Colleges Publicly funded higher education establishments Deliver vocational training and associate degree programs Rapid technological changes and corporate restructuring have created new demand for community college resources © 2008 by Prentice Hall