Institutional framework for quality management in official statistics Delina Ibrahimaj, INSTAT, dibrahimaj@instat.gov.al Helda Curma, INSTAT, hmitre@instat.gov.al 28.06.2018 Session 03

Overview History Quality Implementation Strategy TQM Principles Conclusions and Follow up

INSTAT Albania & Quality Quality in a piecemeal rather then holistic approach . 2014 1st Quality Report Census 2011 (ESMS) 2017 Development Strategy Commitment to quality Ongoing Quality as a main component & key development area related to Products; Processes; Management; Communication 2018 New law on statistics adapted Quality as a guiding philosophy for the whole organisation.

First reactions… Employee reaction Management reaction Change management processes

Quality Implementation Strategy 2017 Quality Implementation Strategy developed Focus on measuring, monitoring, action plan TQM - 5 basic principles 1. GOOD QUALITY OF STATISTICAL PROCESSES AND PRODUCTS 3. SATISFIED USERS WITH OFFICIAL STATISTICS 2. REDUCE THE BURDEN OF RESPONDENTS 4. IMPROVE EFFECTIVENESS OF STATISTICAL PROCESSES 5. TRAINING AND KNOWLEDGE MANAGEMENT

TQM- GOOD QUALITY OF STATISTICAL PROCESSES AND PRODUCTS 1.1 Develop formal quality and audit management system for NSS compliant with European Statistics Code of Practice. - Procedure of statistical internal audit - Monitor and Document process for the statistical product (GSBPM) - Recommendations for quality improvements of statistical process audited. 1.2 Quality reporting- Standardised NSS - Quality reports SIMS 2.0 - Structural Metadata  

TQM- Reduce Burden of Respondents 2.1. Increase use of administrative data New legal framework Enforce mandate for data exchange Exchange data with principles of statistical confidentiality Questionnaire on Supply and Demand for data on Public Institutions Mou - Line Ministries, Public Institutions, Universities 2.2 Equally distribute response burden Regularly monitor and publish burden Sample coordination techniques Combined questionnaires

TQM- SATISFIED USERS WITH OFFICIAL STATISTICS 3.1 Develop relationships with users Technical external expert round tables (5 user groups) for: Need assessment New methodologies New surveys Yearly user workshop 3.2 Monitor user satisfaction User satisfaction survey

TQM- IMPROVE EFFECTIVENESS OF STATISTICAL PROCESSES Defined KPI in Quality implementation Strategy Monitoring performance with controlling instruments Take actions to improve

TQM- TRAINING AND KNOWLEDGE MANAGEMENT 5.1 Training strategy with legal mandate Annual training program based on : Evaluation of quality controlling instruments-needs Staff training needs assessed through self assessment and performance appraisals process 5.2 Develop partnerships for trainings 5.3 Monitor staff satisfaction  

In a quality oriented organisation… With quality as a concept for the whole organisation. Improved the quality in the overall process of statistical production. Improved management decision making: concrete indicators to follow up. Increased staff satisfaction Increased user satisfaction Increased effectiveness Increased public trust on official statistics

But…. We have started our revolution … “One revolution is like one cocktail, it just gets you organized for the next..”

Institutional framework for quality management in official statistics Thank you for your attention! Delina Ibrahimaj, INSTAT, dibrahimaj@instat.gov.al Helda Curma, INSTAT, hmitre@instat.gov.al