VA Mobile Health Family Caregiver Program Brian Olinger, Web and Mobile Solutions, Veterans Health Administration Wyatt Smith, MD, Agilex

VETERANS HEALTH ADMINISTRATION The Global Challenge - Change Health Care - 2 Traditional Health Care Appropriately reduce facility visits Integrate into daily lives Enable self care and achieving goals Improve the quality of lives Provide information and communication Average clinic visit with doctor is 15 minutes 3 visits per year = 45 minutes Prep time (drive, park, lobby) Opportunity to integrate into the daily lives of people 525,600 minutes in a year New Health Care

VETERANS HEALTH ADMINISTRATION Voice of the Veteran * 3 VA asked Veterans and their families what they needed to feel empowered. * VAs Voice of the Veteran survey was conducted in October 2012.

Risk & Novelty Collaboration & Engagement Efficiency & Effectiveness Transferability & Scalability Clinicians and Veterans Designed New Way of Viewing and Accessing Health Care Data Real-time integration to Electronic Health Record (EHR) Access lab results, manage pain and more on-the-go, anywhere Appropriately reduce clinical visits Patients Are Active Participants In Their Care Relieves Burden of Unnecessary Travel, Parking, Waiting Room Time for Appointments Patient understanding of healthy goals and status One-click Rx Refill Patient Centered Delivers Health Care Remotely Provides Day-to-Day Support Secure Communications with VA Care Team Rx Refills Sent Directly to the Home Calendar Integration for Appointment Setting VA Owned and Available to Other Agencies Will be Available to 6 Million Veterans Conducting Studies of Effectiveness Embodies Highest FISMA Security Standards

VETERANS HEALTH ADMINISTRATION VA Mobile Health Family Caregiver Program 5 Care4Caregiver Health Advocate Health Assessment Journal RxRefill Secure Messaging Summary of Care People: Nearly 1,000 Family Caregivers and their Post-9/11 Seriously Injured Veterans Technology Clinic in Hand Suite of (11) Apps Pre-loaded on iPads Technology: Clinic-in-Hand – Suite of 11 Apps Pre-Loaded on Mobile Devices Launchpad Notifications & Reminders Pain Coach PTSD Coach