Services for users based on user needs Aime Lauk Statistics Estonia STUDY VISIT OF THE STATE STATISTICAL SERVICE OF UKRAINE, 2015

Services definitions: request for information and orders for information orders for information standards of services statistics training courses 26.05.2019

Requests and orders for information (1) Request for information - request for already published or documented information. Will be answered within 5 working days Free of charge Order for information - request for more detailed information than available in the news releases, statistical publications or statistical database. Will be answered within 2 weeks Chargeable Answered in Estonian or in English 26.05.2019

Requests and orders for information (2) In 2014 2950 requests and 585 orders for information were answered Kokku ca 3 650 kontakti - 16 tk tööpäevas 81% teabenõuded, 16% tellimustööd 53% e-postiga, 40% infotelefon 300

Order for information (1) Standardised order for information: Financial key ratios Foreign trade statistics Data of economic units Tailor-made statistics - ordering for other statistical information 26.05.2019

Order for information. Standardized orders (2) Foreign trade statistics – exports and imports statistics by CN 8-digit level since 1993 Financial key ratios – table of 60 financial key ratios of companies engaged in the specified economic activity and with the specified number of persons employed Data of economic units - the following data on economically active legal persons registered in the Republic of Estonia: registration code, name and address, legal status, economic activity by EMTAK, size group according to the average number of persons employed, size group according to annual turnover Estonian Classification of Economic Activities (EMTAK 2008) based on NACE Rev. 2 26.05.2019

Order for information. Tailor-made stratistics (3) It is possible to order: more detailed data tables thematic maps grid-base statistics statistical overviews publications surveys 26.05.2019

Use of confidential data for scientific purposes (1) The service is available for all institutions who do scientific research. The application for the use of microdata can be submitted by an institution not an individual. If Statistics Estonia accepts the application, an agreement for the use of the data is made with the applicant (institution). New service for the use of microdata was launched at the end of 2010.

Work process (2) Application for use of the data Topic of the research the data are required for List of required data Information whether there is a need to link the data with data from some other source Objective of the research List of the users of the data Confidentiality Council Consists of eight persons Decides whether to accept the application and how the access to microdata will be arranged The decision about the application will be delivered to the applicant in 15 working days A negative decision must be justified Agreement for use of the data The agreement will be signed and the access to the data granted as soon as possible All users of the data sign a confidnentiality agreement The user of the data takes on the obligation to make the research based on the data available for Statistics Estonia

Use of confidential data for scientific purposes, Some statistics (3) 129 applications were processed by 31 Dec 2014, out of which: Year Applications Rejected Agreements made 2010 12 7 2011 15 1 13 2012 37 3 27 2013 26 2 25 2014 39 4 23

Standards of services http://www.stat.ee/standards-of-services Contact Centre of respondents Order for information Ordering of statistical publications Remote execution Request for information Use of confidential data for scientific purposes 26.05.2019

Training courses for users of statistics, 3 modules http://www. stat Module 1 ”How to find and use statistics” (the ABC for users of statistics) Module 2 ”The ABC for users of statistical databases” (theoretical and practical course) Module 3 “How are official statistics produced?” 26.05.2019

Thank you 