The Harbourside Gynaecology Centre Services Patient Review Patient Feedback Questionnaire.

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Presentation transcript:

The Harbourside Gynaecology Centre Services Patient Review Patient Feedback Questionnaire

Background

Methodology

Results YesNoTotalResult Was this your first visit? % Were you sent an information leaflet with your appointment letter? % If you were sent an information leaflet did you find it helpful and easy to read % Were you greeted on arrival to the Centre? % Were you greeted in a welcoming manner? % Did you find the waiting area clean and tidy? % Were you seen within 30 minutes of your appointment time? % During your appointment, were you given the opportunity to discuss any concerns with your doctor % Did you have any treatments/ procedures carried out during your appointment % If yes, were the treatments/procedures fully explained to you % Were you given post procedure advice % If you had any tests, were you told when you would receive your results % Did you feel supported by the nursing staff during your appoitment %

Clinic Attended

Information Sheet Sent

Information Sheet Helpful

Waiting Time To Being Seen

Overall Experience

Overall Experience By Clinic

Positive Comments Highest standard of care from Mr Carpenter and his team. (Foundation Trust governor) I cannot praise highly enough the way Kathy and her colleague put me at ease Everybody was so kind and helpful Very impressed with the consultant, spent time explaining everything to me and my partner, very happy.

Areas for improvement?? Needs better directions from car park (NB Should have read the other-side of letter). Re-open walkway from A+E towards reception entrance please! Dead flies on window sill in waiting area and cups under chairs. Need better out of hours telephone advice cover at weekends.

Conclusion