2019 Toll By Plate Invoicing CHANGES

2019 TOLL BY PLATE (TBP) INVOICE CHANGES – WHAT YOU NEED TO KNOW! How invoicing works prior to 5/13/2019 How invoicing works beginning 5/13/2019 Why is it changing? How will it transition? Comparison

How invoicing works prior to may 13, 2019 A customer receives one invoice that contains tolls for multiple vehicles as long as all the vehicles are registered to the same owner. The customer has 30 days to pay the invoice before a late fee is added. If the invoice is not paid, a second invoice is sent with the late fee added. This invoice may also contain tolls for any new travel incurred since the last invoice was sent. If the first invoice balance is not paid after the second invoice is sent, the balance goes to a collection agency. If the invoice is sent to the collection agency, the late fee is reversed and a collection fee is added.

How invoicing WORKS EFFECTIVE MAY 13, 2019 Invoices will only include transactions for ONE vehicle registration or license plate that has TBP travel. A customer with multiple vehicles will receive a separate invoice for each registration. The invoices will remain on the same billing cycle so that they can be mailed in one envelope. The first invoice for the registration will contain an invoice number followed by -1. Customers will have 30 days to pay their TBP invoice. Invoices that remain unpaid after 30 days Customer will be sent a second invoice. The second invoice will contain the transactions from the original with the same invoice number followed by a -2. The second invoice will include a late fee. If the second invoice (-2) remains unpaid after 30 days, the PTC will send the invoice to collections. The PTC will add a collection fee. The late fee will not be reversed. The late fee plus collection fee will be equivalent to the collection fee that was charged under the previous TBP model. Invoices will now contain an image of the vehicle. The Appeal Form has been updated to allow for one step appeal resolution.

Why is it changing? The PTC launched the TOLL BY PLATE program in January 2016. Based on customer feedback and experience, we decided it was time for an update. The new TBP invoice process has been simplified to make paying for your travel easier. All invoices now have an image of your vehicle. Clear, more concise, language that help you find the information you need.

HOW WILL IT be transitioned? The new TBP system implementation will begin on May 13, 2019. There will need to be a transition invoice for customers who do not pay an invoice billed using the existing TBP model. The transition invoice will NOT include a late fee but will be marked as a late invoice. A letter will be included with this transition invoice. If the “late” transition invoice is not paid, it will be sent to collections after 30 days with a collection fee added. If the customer receives a “late” transition invoice and has additional travel, the new travel will be invoiced under the new process on a separate invoice. Step 3 New invoice process Step 2 Transition invoice Step 1 Old invoice

COMPARISON INVOICE PRIOR TO 5/13/2019: INVOICE EFFECTIVE 5/13/2019:

INVOICE SYSTEM PRIOR TO 5/13/2019: INVOICE SYSTEM AS OF 5/13/2019: COMPARISON INVOICE SYSTEM PRIOR TO 5/13/2019: INVOICE SYSTEM AS OF 5/13/2019: Multiple license plates registered to the same owner are billed on one invoice. TBP travel is billed using a running account statement for current and past due balances, similar to a credit card. A Late Fee is added after 30 days. This Late Fee is reversed before being sent to collections and a collection fee is charged. Only one license plate is billed per invoice. You may receive multiple invoices for the same invoice cycle if you have multiple vehicles with TBP travel. Each invoice will age individually with a -1 and -2 system indicating first invoice and past due invoices. A Late Fee is added after 30 days. This fee is not reversed before being sent to collections and a collection fee is added. Picture of vehicle is included on invoice.

Questions. Comments. Concerns Questions? Comments? Concerns? Visit our Toll BY Plate website for more information www.nocashzone.com OR CONTACT OUR Customer Service Center at 877.736.6727 Monday – Friday 8:00AM to 7:00PM As of January 2019, other Cashless Tolling locations include: Fort Littleton – Exit 180 Willow Hill – Exit 189 Blue Mountain – Exit 201