Learning from the CSG Totara LMS Pilot System Support and Administration System training for admins and end users in advance which covers all requirements Appropriate level of resourcing for system administrators to support the system Permissions based model aligned to organisational hierarchy Import of historic training records Mandatory Training Identification, recording and monitoring of mandatory training requirements by role Self-service the recording of mandatory training, with provision for UoE to monitor Visibility and notifications to ensure mandatory training and compliance met Reporting Department specific reports based on user Reporting functions should be intuitive and accessible to managers and administrators Reports should support decision making, e.g. on course provision and checking demand Course Catalogue / Booking Course catalogues must be accurate and up-to-date to give confidence to users Single place to search for, and book, courses Roles, Users and Process A simple process and tracking for the many staff who do not have access to PCs Pre-populate role specific training plans for teams where many staff have same role Recording of personal development activity, not just training courses Uploading of documents such as evidence and certificates Terminology Consistent terminology Align system language to UoE terminology for learning, development and appraisals Align university competency frameworks to roles as part of training plan Clear steer and definition to differentiate ‘internal’ and ‘external’ training