Chapter 1 Communication Perspectives © 2011 Cengage Learning

Learning Outcomes LO1 Define the communication process and the settings in which communication takes place LO2 Identify communication principles LO3 Discover how to increase communication competence

Communication Communication is the process of creating or LO1 Communication is the process of creating or sharing meaning in informal conversation, group interaction, or public speaking. © 2011 Cengage Learning

Essential Elements of Communication Participants (who?) Messages (what?) Context (where?) Channels (how?) Interference (distractions) Feedback (reaction) LO1 © 2011 Cengage Learning

A Model of the Basic Communication Process © 2011 Cengage Learning

Communication Settings Intrapersonal communication – communicating with yourself Interpersonal communication – informal interaction between two people who have an identifiable relationship. Small group communication – 3 to 20 people who come together to communicate. Public communication – delivered to audience of more than 20 people. LO1 © 2011 Cengage Learning

Communication… LO2 Has purpose Is continuous Messages vary in conscious thought Is relational Is guided by culture Has ethical implications Is learned © 2011 Cengage Learning

Communication Competence LO3 Communication is effective when it achieves its goals; it is appropriate when it conforms to what is expected in a situation. © 2011 Cengage Learning

Perceptions of Competence Motivation – we can improve our communication only if we want to. Skills – goal-oriented actions that we can master and repeat in appropriate situations. Credibility – perception of speaker’s knowledge, trustworthiness, and warmth. Social ease – managing communi- cation apprehension. LO3 © 2011 Cengage Learning

Communication Apprehension “the fear or anxiety associated with real or anticipated communication with others.” Traitlike Audience-based Situational Context-based LO3 © 2011 Cengage Learning

Develop Communication Skill Goals State the problem. State the specific goal. Outline a specific procedure for reaching the goal. Devise a method of determining when the goal has been reached. LO3 © 2011 Cengage Learning

Communication Improvement Plan LO3 © 2011 Cengage Learning