Consumer Engagement is critical to healthcare transformation, and can provide the basis for dramatic improvements in the health of Michigans residents.

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Presentation transcript:

Consumer Engagement is critical to healthcare transformation, and can provide the basis for dramatic improvements in the health of Michigans residents. Why are we all here today?

Engaging individuals and the community can lead to: Improved Experience of Care Improved Population Health Lower Healthcare Costs

HIT-MMIS IAPD Activities: Engaging the Consumer Research and enact plans that encourage consumers to engage in their health with the use of Health Information Technology. Consumer Engagement Specialist/Statewide Resource Statewide Survey of Consumers of Healthcare Participate in and collaborate with national efforts to study approaches to consumer engagement. Engage Michigan stakeholders in plans to advance consumer engagement efforts within Michigan.

Stakeholder Breakdown

The Five Stages of the Patient Engagement Framework ©2012 National eHealth Collaborative

INFORM Patient education significantly reduces the number of primary care physician visits. Patient education improves patient satisfaction. Patient outcomes improve and costs decrease. Studies have shown that patient education can effectively engage patients in their health.

ENGAGE The health care community may find the EHR to be an untapped means of encouraging patient-physician collaboration and for enhancing patient activation during the clinic visit. Journal of the American Medical Association, June 2013

EMPOWER 59% of providers believe that HIT will enable consumers to take more responsibility for their health. - NeHC Survey, June 2012

CMSs Meaningful Use Program introduces a patient-centered and Health IT-based atmosphere in provider offices. PARTNER

PUBLIC-PRIVATE ALLIANCES Southeast Michigan Beacon Community Social media engagement Txt4Health & Fighting D in the D campaign Aligning Forces for Quality – RWJF West Michigan – Alliance for Health Health Care Vision 2020 (also funded by west Michigan HIE) Consumer health advocate training program Detroit – Greater Detroit Area Health Council, Inc. Consumer engagement committee

PROVIDER GROUPS University of Michigan Health System Patient portal – limited overall utilization Community & patients on boards VirtuaHealth Consumer empowerment & self-triage BCBSM Social media engagement Promotion of walking & healthy eating United Health Online health cost estimator & wellness programs Use of patient activation measure in treatment decision support programs

CONSUMER ORGANIZATIONS State Innovation Model Patient/family-centered health homes Pathways Community Hub – community linkage Health Information Exchange (HIX) support University of Michigan Chart biopsies Michigan State University Online community engagement research (marketing department) Michigan Consumers for Healthcare Consumer engagement for health insurance

96% of stakeholders STRONGLY agree that engaging consumers in their care is critical to transformation. 86% of stakeholders believe consumer engagement is VERY important to their respective organizations. The results are in…

BARRIERS TO MEANINGFUL USE: Not Interoperable Core Requirements not Implemented Too Time Consuming Staff frustration Training and technical assistance No increase in efficiency No return on investment Benefit not worth the cost

The time is now

Determine states level of consumer engagement Assess consumer awareness of HIT Understand the publics engagement in their health Develop a cumulative report on consumer engagement in Michigan Next Step: Statewide Survey

Consumer Engagement SharePoint Site

CONSUMER ENGAGEMENT IS HERE! Lets keep the conversation going… #CEHIT