Partnership Working – The Future of Enforcement?

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Presentation transcript:

Partnership Working – The Future of Enforcement? IRRV Severnside & South Western Association 14th October 2016 Amanda Reynolds Business Development Manager Ross & Roberts T: 07710 378307 E: areynolds@rossandroberts.co.uk Diane Milne Collection Services Manager Stour Valley & Poole Partnership T: 01202 634232 E: d.milne@poole.gov.uk

Overview Working together? Public v’s Private Sector?? Competition???

Partnership Working – The Future of Enforcement? Partnership is a collaborative relationship between two or more parties based on trust, equality and mutual understanding for the achievement of a specified goal. Partnerships involve risks as well as benefits, making shared accountability critical.

Why? A Changing Environment Commercial Pressures Regulatory Compliance

Customer centric journey ROI Just another stage?? Why Restructure Balance Taxpayer at the heart Customer centric journey ROI Just another stage?? Mitigate Risk Business Case Appropriate investment

How Ross & Roberts Business Case Financials Resources Training Systems Process

How Case Study Review Recommendations Areas for Growth, Efficiency & Potential Weakness

The Challenges A key decision Spend to save Enforcement Agents Bonus/incentives Team ethos Adding Value Objectives Skills / experience Justification Holistic approach Benefits of success

Summary Partnership Greatness is Not about finding the right partner. It is about Forging the Right Partnership