QUALITY MANAGEMENT UPDATE Julie Saber, BSN, ACRN, HACP Nurse IV, Quality Coordinator HIV-STD Care Services Texas Department of State Health Services (DSHS)

INTRODUCTION Julie Saber, BSN, ACRN, HACP Quality Coordinator Certified in HIV/AIDS Nursing by the HIV/AIDS Certification Board (HANCB) Certified in Healthcare Quality and Accreditation by the Center for Improvement in Healthcare Quality (CIHQ) Joined the Texas Department of Health Services HIV-STD Care Services Branch May 2018

NONPROFIT ORGANIZATION WHOSE GOALS ARE: HIV/AIDS NURSING CERTIFICATION BOARD(HANCB) http://www.hancb.org/Index/index.php NONPROFIT ORGANIZATION WHOSE GOALS ARE: To Improve the Quality of HIV/AIDS Nursing Care and Prevention To Promote Competency of Nurses Caring for Persons with HIV/AIDS To Recognize this Professional Achievement Through Certification/Re-certification

https://cihq-hacp.org/about_cihq.asp About CIHQ Healthcare Accreditation Certified Professional (HACP) is administered by the Center for Improvement in Healthcare Quality (CIHQ). CIHQ is a member-based organization that helps healthcare entities comply with standards and regulations necessary to improve the quality of care provided in their communities. Established in 1999, CIHQ is headquartered in McKinney, TX. We provide support to hospitals, home health agencies, long term care facilities, and ambulatory care centers in the area of accreditation compliance. We believe that competent, professional, and dedicated individuals can make a clear and vital difference both in their organization and in the community they serve. We believe that accreditation standards and regulations provide a necessary safety net for consumers of healthcare, and lay the foundation for providing quality care.

WORKING IN HEALTHCARE FOR 24 YEARS EXPERIENCE HIV NURSING 5 YEARS QM DIRECT PT CARE RN - 7 YEARS LVN - 7 YEARS MA - 10 YEARS WORKING IN HEALTHCARE FOR 24 YEARS

LOOKING FORWARD TO MEETING YOU ALL 1ST 6 MONTHS GETTING TO KNOW YOU: PLAN TO VISIT EACH REGIONAL ADMINISTRATIVE AGENCY AT QUARTERLY QUALITY MANAGEMENT MEETINGS GATHER FEEDBACK FROM REGIONAL GRANTEES ON IDEAS FOR IMPROVEMENT AND BARRIERS TO SUCCESS IN QUALITY EFFORTS SERVE AS A RESOURCE FOR INFORMATION AND QUALITY MANAGEMENT GUIDANCE TO ADMINISTRATIVE AGENCIES AND PROVIDERS REVIEW AND UPDATE DSHS HIV/STD QUALITY MANAGEMENT PLAN REVIEW EACH ADMINISTRATIVE AGENCY’S QUALITY MANAGEMENT PLAN REVIEW CURRENT STANDARDS OF CARE & QUALITY MANAGEMENT MONITORING TOOLS BY SERVICE LINE CONTINUE DSHS’S EFFORTS TO STREAMLINE AND STANDARDIZE QUALITY INDICATORS ACROSS FUNDING SOURCES WHEN POSSIBLE CONTINUE DSHS’S EFFORTS TO IMPROVE COMMUNICATION CONTINUE DSHS’S EFFORTS TO IMPROVE COLLABORATION AND INTEGRATION OF HIV PREVENTION AND CARE

BUSINESS AS USUAL I DO NOT PLAN TO MAKE ANY DRASTIC CHANGES I DO PLAN TO CLOSELY COLLABORATE WITH YOUR PROGRAM AND CLINICAL CONSULTANTS TO SUPPORT YOUR EFFORTS IN PROVIDING HIGH QUALITY CARE AND SERVICES TO OUR COMMUNITIES ACROSS TEXAS I PLAN TO CLOSELY COLLABORATE WITH GERMANE SOLUTIONS TO CONTINUOUSLY IMPROVE OUR PROGRAM MONITORING PROCESSES I PLAN TO ENCOURAGE CONTINUED SHARING OF RESOURCES AND SUCCESSFUL PROCESSES ACROSS REGIONS TO ASSIT US ALL IN OUR SHARED GOALS OF ENDING THE HIV EPIDEMIC IN TEXAS

PREVIEW OF WHAT’S COMING FREQUENTLY ASKED QUESTIONS (FAQ’S) PAGE RESTARTING THE MONTHLY CARE SERVICES NEWSLETTER INCREASED EMPHASIS ON USING DATA FOR YOUR QM PROJECTS ACCESS TO GERMANE MONITORING TOOLS & OUTCOME REPORTS RECOGNITION AWARDS

QUALITY IMPROVEMENT COLLABORATIVE end+disparities ECHO Collaborative, a national improvement initiative to measurably increase viral suppression rates for four disproportionately affected subpopulations of people living with HIV. https://targethiv.org/sites/default/files/EDEC%20 Flier.pdf

Julie Saber, BSN, ACRN, HACP Quality Coordinator HIV/STD Care Services QUALITY MANAGEMENT/IMPROVEMENT RESOURCE LINKS http://www.ihi.org/resources/Pages/Tools/PlanDoStudyActWorksheet.aspx https://innovations.ahrq.gov/node/5735 https://targethiv.org/library/quality-academy-pdsa-cycle-or-how-can-we-accelerate-improvements-hiv-care https://targethiv.org/library/quality-consumer-tutorial-4-quality-improvement Contact information for Questions: Julie Saber, BSN, ACRN, HACP Quality Coordinator HIV/STD Care Services Julie.saber@dshs.texas.gov Direct Mobile #: 512-552-9281