Terena Networking Conference, 22 May 2007 Stimulating adoption of NREN services Featuring dashboard

1 NRENs and customers… Youve got great services! But, we dont use them, sorry…

2 Agenda 1.Lack of usage of great services: possible causes 2.SURFnets action against lack of usage: project stimulating the adoption of services 3.The dashboard platform as orphan house

3 Lack of usage? New services are build every year Security, AAI, Video, Groupcommunications Technology Push AND Demand pull Lifecycle and portfolio management SURFnet involves the institutes in developing Many service highly rated but… Many services have few users

4 Many services not much used. Possible causes defined: 1.It is not evident where (new) services can be found. Information about services is scattered everywhere due to innovation islands 2.Services are not mature enough (userfriendlyness, doesnt fit with customers environment) 3.Customers dont have time/knowledge to implement 4.Customers dont know benefits and costs 5.Customers dont know about services due to lack of contact with the NREN 6.Customers dont need our services (there are alternative products, price to high, etc..)

5 Actions SURFnet Goal: increase number of users of specific services (set hard targets!) 4 subprojects: 1.Specific Support to Institutes 2.Stimulating Computer Security Incident Response teams 3.Marketing Communications 4.Dashboard

6 1. Specific support to institutes Account adviser investigates the needs, barriers, cost/benefits, …, at the customer in relation to the services of SURFnet A contract is signed. The institute agrees to put effort in the adoption of chosen services. SURFnet will deliver specific support

7 2. Stimulate CSIRTs CSIRT teams increase the need of innovative security services Action: stimulate CSIRTs by 1.TRANSITS CSIRT training: Offer consultancy to support the installation of a institute

8 3. Enhance marketing communication Aim for personal and to the point communication: Per group, per user? No mass marketing Enable communities

9 4. Dashboard (improving presentation services) One platform for all services Added value: combine services, integrate reports, etcetera Redesign user interfaces: build corresponding look and feel User manuals Service monitor (a la nagios)

10 Support ? Core applications Information i Self-service apps Monitor tool SURFnet dashboard WebformsTheme portalWebsiteDownloadsSURF groepenKennisbankwebapp dienst Dashboard integrates services, support and all relevant information within one webservice Dashboard 10

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13 SURFnet Dashboard Terug Monitoring More information Dinsdag 25 april 2006, 14:29 M Logged in as: Overview | General view | 3d view |more views | less views Network and services view Support Monitor enabled view Caution: euriforia debluta eruptum. Uitlegt

14 Hidden agenda?? No, because -Institutes want to use SURFnet services -Institutes have influence in SURFnet service portfolio -Institutes ask SURFnet to build services they need

15 Merci pour votre attention Maurice van den Akker Maurice.vandenAkker-at-surfnet.nl