Human resources DRAFT DOCUMENT

Agenda Introduction Human Resources and your company Quiz: are you a good manager? Memo

Human Resources Key success elements in business are: - The understanding of your company => FINANCE AND ACCOUNTING (chapter 1) - The knowledge of your market => MARKETING AND SALES (chapter 2) - The good management of the people who work for your company => HUMAN RESSOURCES (this chapter) Main objectives of Human Resources are: - Get the best person for each job - Get the best out of each person who work for the company

Human Resources and your company Staff situation How many employees do you have in your company? ……………………………………………………………………………… ……………………………………………………………………………… Is it the necessary number? What are the different types of employees you have? What specific skills do these employees need to possess (detail for each type of employee)?

Human Resources and your company Salary issues What is the average salary of each type of employee? ……………………………………………………………………………… ……………………………………………………………………………… When and how do you pay your employees? How are those salaries compared to competitors? Recruitment How do you recruit?

Human Resources and your company Staff management Do you train your staff? ……………………………………………………………………………… ……………………………………………………………………………… Do you make some of them evolve in the company? Do you have clear job descriptions ? Do you do regular individual evaluation interviews ?

Quiz: Are you a good manager ? Staff situation Your business is growing. You need to produce more salt: A. You ask your employees to work more regardless of what they currently do B. You consider the opportunity to hire new people 2. Do you accept holiday requests from your staff? A. Yes B. No

Quiz: Are you a good manager ? Salary 3. How do you establish the salary of your employees? A. I look at his category (worker/assistant/manager… ) and his experience B. It depends on the sales 4. Does every employee know how much he will make at the end of the month? A. Yes B. No What is a good salary? A. The lowest one B. The one close to what my employee could get in another similar company.

Quiz: Are you a good manager ? Recruitment 6. Between those two proposals, which one is the most relevant recruitment? A. Enroll someone I know even if he does not have the required skills B. Enroll someone who has the required skills Staff Management 7. If someone makes a mistake in the company: A. I try to understand why this mistake occurred. Depending on the facts I fire or I maintain him B. The person is automatically fired, I cannot accept mistakes in my company

Quiz: Are you a good manager ? Staff Management 8. When enrolling a new person in your staff, do you take time to tell him clearly what is expected from him? A. No, it’s unnecessary, they know what they have to do or will learn with the others, and I have no time for such matters B. Yes, it is necessary because it allows him to know what is expected from him and allows me to evaluate him afterwards 9. An employee wants to discuss with you an idea he has that could improve the business A. No problem even if my employees have specific jobs, they also have a knowledge of the business and can give me good ideas B. No, my employees are here to do a specific job, I do not need to get their point of view, I know my business better than they do

Quiz: Are you a good manager ? Staff Management 10 Do you often talk to your staff about their work, about the problems they are facing with? A. At least two or three times a week B. Not much, they do not need to see me 11. Do you organize meetings with your staff to give them the objectives of the company? A. Yes B. No 12. The results of your company are improving: A. You communicate this information only to your shareholder. It is not an important matter for your employees. B. You communicate these good results to your employees.

Quiz: Are you a good manager ? Staff Management 13. How do you pay your salesmen ? A. They get a fixed salary B. They get a fixed salary plus a variable salary depending on their sales. A salesperson who is good will get a higher salary 14. Your profits are increasing: A. You give a bonus to your employees B. You do not share with your employees 15. How do you define a good manager A. Someone who gives rules and guidelines to his employees, and who is fair when making management decisions B. Someone who has good business results

Quiz: Are you a good manager ? B Question 1 1 Question 2 Question 3 Question 4 Question 5 Question 6 Question 7 Question 8 Question 9 Question 10

Quiz: Are you a good manager ? B Question 11 1 Question 12 Question 13 Question 14 Question 15 Total Points

Quiz: Are you a good manager 15 points : You are an excellent manager. Congratulations! 10-14 points : You are a good manager, however you still can improve. Try as much as possible to be close to your employees and share information with them. 5-9 points : You have the potential to be a good manager. You need to motivate the people who work for your company, the consequence will be an increase in their efficiency. Moreover, do not forget that you have to be fair with your staff. 0-4 points : You really need to improve. Never forget that business is a matter of people, you have to be respected, but you also need to respect your staff. It is the basics of success in management.

Human resources management MEMO n°1 Human resources management Why do it : - The better team you have, the better results you get. How to do it : - Identify your needs in terms of people and skills for your company - Hire the best people - Communicate with your employee: Brief them well about what you expect from them Be open for discussion, you can always learn from your employees Give them insights about the objectives and results of the company - Be fair - Motivate people: share a part of the profit with them.