ROLE OF JUNIOR ASSISTANT Prepared by: P G Kanzariya Deputy Engineer PGVCL, Zonal office, Bhavnagar

Who is a Customer? "A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.“ e.g. BSNL … Mahatma Gandhi

Benefit of this session Strengthen the Coordination and Communication with Collogue/ Superior Upgrade the Knowledge Think different from others i.e. Creative Perfection in your work Stress free work How it Possible? Be Positive

PUZZLE FIND WORD? VALUE A 1 N 14 B 2 O 15 C 3 P 16 D 4 Q 17 E 5 R 18 F S 19 G 7 T 20 H 8 U 21 I 9 V 22 J 10 W 23 K 11 X 24 L 12 Y 25 M 13 Z 26

Starting of Day…….

Starting of Day…….. ????? “Well begun is half done... …..Will begin will never done” Techno-Commercial person Key person of Sub division e.g. Businessmen (From open the lock of Shop to closed the shop) Come at office before time Wear uniform Pray for good day Take presence in Muster (Benefit…) Build team (Coordination and Cooperation)

Points Classification of Junior Assistant Communication with Applicant/Consumer Maintain Record Overview of PRT Overview of SoP Record Classification

Work categorization of JA

JOB PROFILE JUNIOR ASSISTANT TECH. METER READER CYCLE CLERK CASHIER HR

TECH MATERIAL ACCOUNT GP REGISTER PP REGISTER H3 REGISTER E URJA ACTIVITIES STORE RELATED WORKS ALL TYPE OF REPORTS

METER READER FLZ VERIFICATION POWER THEFT INFO. PENDING UNITS INFO. PURPOSE CHANGE INFO.

CYCLE CLERK PRT 176 PRT 884 PRT 985 PRT 118 PRT 134 NOTICE OF NPDC 345 PRT 121 BEFORE ASSESSMENT

HR INWARD/OUTWARD TI/PI BILL RECORD DIVISION CORRESPONDENCE ASSET REGISTERS OVERALL WORK CULTURE IN CO-ORDINATION WITH DE

RECOVER AGAINST DISCONNECTIONS IN CO-ORDINATION WITH LINE STAFF CASHIER RECOVER AGAINST DISCONNECTIONS IN CO-ORDINATION WITH LINE STAFF

Communication with Applicant/Consumer

Communication with Applicant/Consumer (Directly) ???? Types of complaint How can you identify that the person is our consumer or not? Any Dues? Technical Helper e.g. Communication gap Be polite Listen the complete complain Maintain complaint register

How to Solve the Complaint Successfully Listen Carefully Don’t give Reply Immediately Don’t Avoid for Work Don’t say “OK” your work will be complete (Without Check rules) Give Clearly opinion as per the Norms & Time Timely Take action Take review of customers after Work complete i.e. Multinational company

Maintain Record

Register Adjustment Register- CR & DR PDC & NPDC Register Meter Reading Control Meter Reading Observation Creative: e.g. Two string Bill book wise Details i.e. Conn. No, FLZ, Unit register Ag. Connection sketch for Proper Reading i.e. Dhari-1 SDn Route Code /Feeder Code correction Register Cycle wise Strong headed Consumer Consumer Not found Register Non billing Consumer and Unmetered Consumer Register

Overview of PRT

PRT ??? Master Input-G01, G02, G03 Cycle Change-G024 Payment & Adjustment- G21 & G22 Payment Update report- 117 Extraction report-118 (Time barred) MR Report/Billing Schedule- 119 Billing Schedule-119 CGL – 122 PRT

PRT Dis-connection Analysis – 124 PRT (Range of Arrears) Age Analysis – 125 Age Arrears Analysis – 125 Arr Theft – 125 PDC register – 125 PDC Dis-connection list – 134 PRT Revenue Return – 135 PPR Annual ledger – 144 PRT Feeder wise consumption – 985 PRT

PRT Consumption register – 884 PRT Billing and payment detail – 145 PRT Computer Job process – 120 PRT Calculation report – 121 (error) Bill correction – 123 PRT All details of consumer – 127 PRT Cycle wise control – 176 PRT Master validation – 191 PRT

SoP

SoP SoP એટલે શું??? શેના શેના SoP હોય???

SoP Issue Estimate જોડાણ ચાલુ કરવાની મર્યાદા Re connection RL/CL- 7 Days Ind- 10 Days HT-15 Days જોડાણ ચાલુ કરવાની મર્યાદા RL/CL “A-Cat”- 20 Days RL/CL-B cat- 2-Month-City, 4 month Rural Ind- A Cat- 20 day Ind- B,C,D-60 Day Re connection With in 6 month- 24 hours Service cut out side the house- 3 Days After 6 months with Test report- 48 hours or 7 Days Agreement terminate- New Connection required

SoP Cl. No:4.7 ) Grivences Red. Meeting Sub Division ? Every month 10th Circle ?? Every Month 20th Name transfer after application 7 Days Complaint of Electricity bill Arithmetic error, Non receipt of Bill (Same day) If Additional Inf. required (10 Days) If Site Visit Required (15 Days)

Record Classification Bhavnagar Zone

Record ??? Difference between “Document” and “Record e.g. Application form and New Conn. Released Disposal of Documents and Freeze the Record Use “Technology” i.e. Computer/Scanner etc

What is Record Classification? Record classification is the professional practice of managing the records of an organization throughout their life cycle. This includes tracking of documents from the time they are created to their eventual disposal.

Why Record Classification? Disposing Off Tracking Records Storage Creating Records

A B B1 C D 1. Creating Records Life Long Yellow Color 20 Years e.g. Circulars/Case paper etc B 20 Years Blue Color Diff. Office note etc B1 10 Years Orange Color Administrative Approval/Office note etc C 5 Years Green Color Corr. With Circle/RTI LAQ etc D 1 Year Pink Color Power Supply, Maint related etc

2. Storing Records

3. Tracking Records

Maintaining Register SR NO BUNCH NO CAT YRS TOPIC FILES YEAR EXPIRY YEAR REG PG NO TAG DISPOSED ON 1 A-1 A Life Long SAMPLE 1 4 2010-11 LIFE LING   2 B-1 B 20 SAMPLE 2 5 Mar-31 3 B1-1 B1 10 SAMPLE 3 Mar-21 C-1 C SAMPLE 4 Mar-16 D-1 D SAMPLE 5 Mar-12 6 B-2 SAMPLE 6 2011-12 Mar-32 7 C-2 SAMPLE 7 Mar-17 8 B-3 2012-13 Mar-33 9 B1-2 2013-14 Mar-24 C-3 2014-15 Mar-20 11 D-2 Mar-14 12 B-4 Mar-34

Record Classification Format

Record Classification Format CLASSIFICATION OF RECORDS.pdf Record Classification Format.xls

Record Rooms

Glimpse

Visit of Hon’ble MD (PGVCL)

Who will Success in Job and Life?? ??? સમય ની સાથે ચાલો...... બીજા કરતા કઈક નવું વિચારો.... “Technology” નો સારી રીતે ઉપયોગ કરો..... Compactor e.g. Power House Subdivision 2008 –Ind Conn. Case file and Lighting record e.g. Use Technology (Lord Ganesha)

આભાર… PGVCL – BHAVNAGAR ZONE