Tulsa City County Library System Outreach Services Department How We Do It! --Amy Stephens, Brad Thomas, presenters

Population: City 382,457 * Metro Area: 550,000 *If you had made that guess in 1957, you would have won:

Tulsa City County Library System 25 Locations throughout Metropolitan Tulsa Daily Delivery Service between branches III Millennium online catalog/staff modules

Outreach Services in Tulsa First Bookmobile Service was instituted in the 1930s by Alma Reid McGlenn

1960s Ms. Gerry Hendon, Library Assistant, began a service to shut ins when one elderly couple could no longer walk to the nearest bookmobile stop 11 Bookmobiles visited numerous schools and isolated spots around the county

1970s The Mod Mobile began serving only neighborhoods Service to Nursing Homes and Shut Ins was increased and included showing films Staff of Special Services took books inside the county jail and served customers directly

1980s As Branches grew the Bookmobile mission changed to one of serving only at risk populations, particularly the Tulsa Housing Authority sites. Tulsa became a Talking Book distribution center Special Services moves to roomier location in a branch library

1990s A new Bookmobile was purchased in 1990 Special Services renamed Outreach Services Bifolkal kits purchased and lent to Nursing Homes Outreach moves back to Central Library; drops Talking Book service

2000s Automation of the Bookmobile! Nursing Home service renamed Your Library Connection, grows to over 60 locations Homebound services add Books by Mail

Staffing: 6.5 FTE 2 clerks, who also function as ½ time drivers 3 fulltime associates, splitting time between YLC and Bookmobile 1 half time associate, Homebound 1 Manager

Bookmobile Service 16 visits a week to low income, at risk housing communities

Pictures of real customers were used for the graphic wrap artwork.

4 nights 3-8; Friday afternoons

Automation Details Sprint Sierra 580 EVDO Card Two laptops connected through Ethernet Connect real time to the ILS server

The Bookmobile collection: Mostly paperbacks Childrens section includes board books, easy picture and readers, juvenile fiction and nonfiction. YA and Adult materials include very popular fiction and popular and basic life skills non- fiction Spanish and Bilingual materials Family and Childrens DVDs

Homebound Services 20 hour a week associate Chooses items for customer, placing holds or going to the shelf Keeps file and Access Record Finds volunteer, coordinates delivery

Homebound File Front

Homebound file drawer

Books by Mail Two types- oFree Matter for the Blind (customer must be visually impaired) oMerchandise Return- Costs $660 a year plus a deposit account with USPS..65 cents per piece plus postage both ways

Your Library Connection Serving 60+ Assisted Living, Nursing Homes, and other Senior/Disabled Living Centers Once a month visits Bifolkal kits and staff programming support

Our Dodge Sprinter Van

Reading keeps Dymple Young

Bifokal Kits

Large Print Collection Receive most standing orders published in the U.S. All 25 locations have some LP titles Staff sends out LP newsletter each month Lists all new LP titles received and links to catalog; distributes to appropriate customers

The office

Jails and Shelters Donated items gathered by staff Agencies can ask for certain types of items Gathered items are picked up by the agencies and distributed by them

The Future New Services starting in 2008 using ELF purchased this year

The Reading Roadshow Pilot Project – Fall 2007 Proposed project – Spring 2008

Delivery Drivers