OEM Business Intelligence in Financial Services Application Packages How to Differentiate and Add Value to Your Offering Virtual User Forum for Financial Services April 11 th 2012

VUF-FS Charter The Virtual User Forum for Financial Services is a resource for designers, developers, managers and users of Information Builders solutions, to learn from technical experts and to network with their peers. A webinar to share product information, programming techniques, and experiences to maximize the potential of your Information Builders investment within the Financial Services domain.

Agenda – Virtual User Forum for Financial Services TopicFacilitator Introduction: OEM Business Intelligence in Financial Services Application Packages Jon Deutsch WebFOCUS Use at Lender Processing Services Sandy McClesky Discussion, QuestionsAll Wrap-Up

Wrap-Up – Virtual User Forum for Financial Services Was this forum helpful? How can we improve the forum to better serve you? What topics are of interest to you? Do you have a topic or case history within Financial Services youd like to share with the group? Any interest in assembling for a face-to-face discussion at SUMMIT? 4

ONE SOURCE. POWERFUL SOLUTIONS. : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : WebFOCUS Use at Lender Processing Services

Who is Lender Processing Services? Lender Processing Services (LPS) is the nations leading provider of mortgage processing services, settlement services, mortgage performance analytics and default solutions. The companys high-performance technology, data and services empower lenders and servicers by providing them with the solutions they need to achieve their business goals and succeed in todays competitive marketplace. A majority of the 50 largest U.S. banks rely on LPS comprehensive offerings and award-winning services and support to power their businesses and sharpen their competitive edge.

Why do we use the OEM approach for BI? – As a service provider our goal is to offer our clients – the end users a solution that is a turnkey approach – LPS handles all of the technical implementation using an Application Service Provider (ASP) model – LPS does all of the integration with LPS provided data stores – LPS provides a consulting and professional services to help the client put together a strategy for using and rolling-out BI capabilities to their end users Role of OEM BI and Analytics

LPS Business Intelligence Solving our clients reporting needs LPS BI Application Tool Set Servicing Data Warehouse BI Library Report Repository LPS Business Intelligence

Simplicity and ease of use – Keep it simple and intuitive otherwise it will not be used - InfoAssist is easier to learn than other applications Integrated user interface (UI) – Consistent look and feel of with flexibility allows users to customize for themselves – personalized Dashboard, group views Ubiquity of deployment: online, mobile, desktop – Same look and feel regardless of delivery channel Time to market – Have to be able to turn it around in minimum iterations Opportunities for BI Function and Value

Sample of LPS BI View

Meta Data – Provides a solution that has all of the intellectual knowledge about the use and behavior of the data built in Not understanding the data and its behavior is one of the leading causes of failure in a BI project Security – Separate Oracle instances for each client – use appath approach for segregating access to data stores Multi-domain Deployment – Each client is a separate Domain – helps separate access to almost all of the WebFOCUS components Performance and Scalability – Multiple reporting and reportcaster servers shared across all clients – configured for load balancing and high availability – automated failover Implementation Objectives

WF 8 is critical – Allowing a client end user to have different capabilities with different content – User can be designated as a power user for some content and only as a run-only user for other content without having to have separate IDs or log-on multiple times – Full audit trail capture of all actions to configure or manage user rights – Client administrators can access and manage user content and schedules without having to me a MR level administrator – Elimination of Domain Tree limitations for organization and number of content folders – Flexibility of Portal and creating different views What Does WebFOCUS 8 do for LPS?

For most clients it is a major paradigm shift – they need to move from a extract context to a report context – Move users from a just give the data approach to what is the business question you are trying to answer approach – a move consultative approach to planning the implementation addresses this The Aha moments – A moment of clarity, the aha moment is a defining moment where you gain real wisdom Client said they need to change their processes based on what they saw in the reports – BI created insight that lead to action There will always be resistance to change – Need to seek and understand the challenges that the naysayers share and show how your BI solution helps solve them. Lessons Learned / Success Stories

Questions? Thank you for your time today to hear about LPS Business Intelligence !