Beyond the Org Chart Mapping the Ties that Bind in the Workplace

What are Organizational Networks? CEO Perez Sharah Nelson Chang Liu Mwangi Morales Markovic Tran Ruiz Bakker Buhari

What Are Organizational Networks? Build trust and collaboration Inspire new ideas Guide daily interactions Intricate web of informal relationships that connect employees in an organization. Organizational networks can be extremely effective --- but only if we have the right ones. Create linkages Align with shared mission and goals Mobilize support

The Formal Chart Shows Who’s on Top… CEO Perez Sharah Nelson Chang Liu Mwangi Morales Markovic Tran Ruiz Bakker Buhari

The Advice Network Reveals the Experts… Ruiz Tran Liu Markovic Nelson Sharah CEO Tran Sharah Nelson Chang Liu Mwangi Morales Markovic Perez Ruiz Bakker Buhari CEO Perez Buhari Mwangi Morales Chang

But When It Comes to Trust… Ruiz Tran Nelson Liu Tran Markovic Buhari Tran Sharah Morales Ruiz Morales CEO Perez Sharah Buhari CEO Tran Perez Mwangi Mwangi Morales Nelson Liu

Network Diagrams Actors: Employees, groups or departments Ties: Workflow, advice, trust communication, friendship University of Minnesota

“Speed in business comes from great internal culture.” Gary Vaynerchuk Chairman, VaynerX Trying to build an organization that is creative and nimble. In a high-performing organization, results and relationships are strong. People are working together with enthusiasm, leaders are emerging when and where they’re needed, and customers are raving fans. The lack of harmony was attributed to perceived personal slights, pressure tactics, and lack of information. An organization’s culture is arguably its greatest asset. Culture attracts and retains talent, protects the organization from outside threats, and is the key driver for pushing it forward. Instilling and nurturing a healthy and thriving culture is critical to a high-performing organization. ONA Project Benefits: Map the organization’s informal network structure Gain new insights into how work is conducted Determine areas of excellence or opportunities to potentially improve communication, cohesiveness or trust Gain insight into how networks are related to organizational outcomes

The Connection Game

Case Study – Bloomington, MN

Organizational Network Analysis Bloomington, MN Partner: University of Minnesota Methodology: Online survey In-person observation Focus: Advice Friendship Trust 122 employees surveyed (full- and part-time) 103 responded (84%)

Advice Network Team Orange Team Blue Team Red Team Green Team Purple University of Minnesota

Friendship Network Team Blue Team Orange Team Red Team Green Team Purple University of Minnesota

Trust Network Team Blue Team Orange Team Red Team Green Team Purple University of Minnesota

Social Support Team Red Team Blue Team Green Team Purple Team Orange University of Minnesota

Network Density Advice Friendship Trust University of Minnesota

Discussion

Beyond the Org Chart Mapping the Ties that Bind in the Workplace Diann Kirby 952-563-8717 dkirby@bloomingtonmn.gov Melissa Wurst-Persaud 952-563-4950 mwurst-persaud@BloomingtonMN.gov