Chapter 1 Contemporary Business and Communication Competence Cengage Learning © 2012 Chapter 1 Contemporary Business and Communication Competence

Chapter 1 Contemporary Business and Communication Competence Discussion …. In the opening scenario, Ron is visibly stressed. Why? How can you relate to Ron’s experiences? Can we communicate too much? Cengage Learning © 2012 Chapter 1 Contemporary Business and Communication Competence

Weigh in: How many of you use … E-mail Web sites Videoconferencing Skype Web conferencing Mobile phones E-learning Text and IMs Social networking sites Virtual organizations Cengage Learning © 2012 Chapter 1 Contemporary Business and Communication Competence

Chapter 1 Contemporary Business and Communication Competence Discussion …. Recruiters and hiring managers reveal that the most important predictors of success are related to the ability to communicate well. Why is that the case? Warren Buffet weighs in…. Warren Buffett Video Cengage Learning © 2012 Chapter 1 Contemporary Business and Communication Competence

What is communication? Communication isn’t as simple as it seems. In some cases, communication is a simple, linear process. In most cases, communication is a complex, interactive process. Cengage Learning © 2012 Chapter 1 Contemporary Business and Communication Competence

What is communication competence? Knowing what’s appropriate. Analyze people, tasks, and situations. Learn the norms of your organization. Cengage Learning © 2012 Chapter 1 Contemporary Business and Communication Competence

What is communication competence? Having communication skills. Some skills are unique to the organization. Some are universally important. What skills are valuable in your workplace? Cengage Learning © 2012 Chapter 1 Contemporary Business and Communication Competence

What is communication competence? Being motivated to communicate competently. People vary in their motivation to communicate. Individuals vary across time and context. What motivates you to communicate competently? Cengage Learning © 2012 Chapter 1 Contemporary Business and Communication Competence

Chapter 1 Contemporary Business and Communication Competence How Competent Are You? Respond to the following items quickly and honestly using the following key: 5 = Strongly Agree; 4 = Agree; 3 = Neutral; 2 = Disagree; 1 = Strongly Disagree. At work, I … Am easy to get along with. Adapt well to any situation I face. Find conversing with others a bit awkward.* Don't like to argue, even when I know I am right.* Generally know what is appropriate to say. Cengage Learning © 2012 Chapter 1 Contemporary Business and Communication Competence

Chapter 1 Contemporary Business and Communication Competence How Competent Are You? Try not to get too close to the people I work with.* Make a concerted effort to listen to others. Sometimes I have a hard time following others' conversations.* Dislike meeting with my manager or supervisor. * Am generally supportive of the people I work with. Asterisked items (#3, 4, 6, 8, 9) should be reverse-coded; then sum all 10 items. Cengage Learning © 2012 Chapter 1 Contemporary Business and Communication Competence

What goes wrong in business communication? Mindless messaging Ethical dilemmas Self-interest Communication apprehension Incompetence Ineffective use of new media Cengage Learning © 2012 Chapter 1 Contemporary Business and Communication Competence

What are the unique challenges of communicating in the digital age? Making the right choices: Knowing when face-to-face is best. Intercultural sensitivity can be difficult. Stress, burnout, and information overload are common. Cengage Learning © 2012 Chapter 1 Contemporary Business and Communication Competence

Preview of the course… Interviewing Relationship communication Mediated communication Presentational speaking Group discussions and meetings Written documents Training and consulting Cengage Learning © 2012 Chapter 1 Contemporary Business and Communication Competence

Chapter 1 Contemporary Business and Communication Competence Cengage Learning © 2012 Chapter 1 Contemporary Business and Communication Competence