Delivering Channel Shift Jayne Hilditch Corporate Services Director.

Slides:

Advertisements

Similar presentations

1 DIVERSITY CHAMPIONS SEMINAR 7 TH OCTOBER 2008 Nicola Swan 1.

Advertisements

Social web case study: solving problems for your institution Jo Alcock Evidence Base Birmingham City University.

(ex)GDS * Putting users first The story of GOV.UK Sarah Prag (Ex)Government Digital Service.

The Big Idea for the “Emerging Young Artists” is to do SMART marketing using digital marketing avenues. The idea is to create awareness and increase.

NHnetWORKS December 14,  Facebook is a global Social Networking website that is operated and privately owned by Facebook, Inc.  Users can add.

1 Working with Social Media in Research Settings Victoria Wade Careers Consultant.

ICT & Digital Strategy and Transformation Claudette Jones The City of Edinburgh Council.

GENERAL MOTORS THE HUMAN WEB TOUCH Mary Henige, APR Social Media & Digital Communications Director General PRSA Midwest Conference,

Is Social Media Being Used Properly to Sell Cars? Bryan Harmon Full Name | Company | Job Title | .

04 – THEATRE WEBSITE AND ONLINE TICKETING SYSTEMS B063 – OCER Theatre.

Mary Lou Roberts SOCIAL MEDIA MARKETING STRATEGY January 2010.

Are you part of the steamroller or part of the road? Essential web 2.0 tools in the library professionals’ toolkit. CC net efekt.

E COMMERCE Internet And Online Community Week 7.

 Why would you want to be connected? o To make online connections that will improve your efficiency and speed o To provide a near instant platform.

Taking the Headache out of. Reach your sphere of influence on a daily basis – AT NO COST? Reconnect with friends and stay in touch with family – AT NO.

Getting Your Message Across Presented by Duncan Craig Communications & Marketing Co-Ordinator.

COMMUNICATING TO STUDENTS Using Social Media and Digital Marketing.

ELearning and Matilda. Alexia Bumbaris Historian and PhD- student at the University of Vienna Focus on Gender History Former study assistant eLearning.

Neighbourhood & Home Watch Network (England & Wales) Registered Charity No:

Welcome to the Winter Training Series Today we will be focusing on What’s available in the Engaging Networks software platform.

E-Commerce. What is E-Commerce Industry Canada version Commercial activity conducted over networks linking electronic devices (usually computers.) Simple.

Multiple District 1 MD-1 Websites & Social Media Lion Tom Drez MD-1/1-BK/Lemont IT Chairperson (updated January, 2015)

Keith Woolley Digital Inclusion – What's our Strategy?

Twitter, Facebook, Linked In Social Networking and Branding for the Real Estate Professional.

What is Social Networking ? What is Social Networking ?

How to Use Social Media for Business Part Two: Keys to Success and How to Integrate into your Business.

Testing New Approaches Delivering CIS through Social Media Channels Martin Ledwick Cancer Research - UK.

Delivering Transition Support Through the VLE “Vive la difference!”

Communications channels and how we use them to reach our audiences Sharon Davies Senior communications officer Corporate Communications.

E-Commerce and the Entrepreneur

The Exclusive Network Always WINs. Lets Build a Bigger Network.

© Macmillan Publishers Ltd You may share this presentation. Social Media and the EAL Learner Joanna Trzmielewska Educational Consultant Macmillan.

Enhancing Housing Services 2 nd July Specialists in Digital Communication Technology Over 120 Social Housing and Local Authorities Founded 2007.

© Vision ICT Ltd Working in Partnership Vision ICT Ltd is working in partnership with the Society of Local Council Clerks to support Local Councils.

James Williams e: eTutor Project SUMMARY OF KEY FINDINGS for 2 Pilot studies of the.

Opening Plenary: Policy context and overview. What’s expected of social landlords in promoting choice and mobility Lorna Brady Policy Officer – Housing.

 Social media doesn’t just give you information, it also interacts with you  Allows every person’s voice to be heard  Allows the user to decide which.

Developing a new ‘corporate’ Clinical Librarian role Louise Hull University Hospitals of Leicester NHS Trust.

E-Government TEAM 6 SG Government’s Adoption in Social Media 1.

1 Planning – Agile Style Highsmith, Ch 7 All kinds of iterations! CSSE579 Session 3 Part 1.

The ICT Revolution Cable & Wireless (Barbados) Limited.

Jargon Busters Presented by Katie Munton and Natalie Dawson.

Southend-on-Sea Borough Council Safe – Clean - Healthy - Prosperous - Excellent Access to Services Access to Services Strategy Pre-Scrutiny Briefing 11.

Get Me Some of That! (aka Social Media Analysis and Emerging Trends) Gregg Your, YA-02 Command Information Officer USJFCOM PAO

FaceBook…. Really?? FaceBook…. Really?? Social networking & Facebook Pam Krambeck, ESU#3

How to find LFHHS Online on Facebook LFHHS Online LFHHS Online – Steve Williams 2015.

How can we create even more value from our organisations? Hollie Snelson Internal communication manager.

Social Media and Your Career How to use social media to land your next job Confidential -- Copyright Web Developers of New York All Rights Reserved.

All About eBay. What do you need to do? Know the basics. Establish an account. Buying strategies Selling strategies Safety precautions.

Aiia : voice of the digital economy ‘How to get online and manage a new channel to market’ Lisa Tobin Retail Services General Manager, Technology for Australia.

Business consultation and training centre LatConsul.

A bridge to your contractor community. Corporate Client Service Provider Individual The Communication Channel.

Facebook for Beginners One Session Class. What will you learn today? What can you do on Facebook? Creating a profile Privacy Connecting with friends Sending.

GETTING THE MOST OUT OF ICTs Making your programs work for you.

TWITTER 101 Presented Lingo Hashtags Profiles that stand out How to be “engaging” Best practices, including automation Promoting your.

Strategies for Social Media Marketing. SOCIAL MEDIA & YOUR AUDIENCE Find and engage with current and potential customers online! Social is now the top.

Get the Word Out: Using Facebook and Twitter for Outreach and Community Building Cliff Landis Web Services Librarian Georgia State University.

Get Connected through the My Oracle Support Community Lynn Pionkowski Sr Regional Support Advocate

Introduction 5 th October 2015 David Rhys Wilton Director TPAS Cymru © TPAS Cymru

Creating & Maintaining a Facebook Page Engaging with the public Prepared by:Jessica Powell Volunteer - Information Officer.

EParticipation in Bristol Anna McDermott Consultation and Research

Tech Tuesday: Facebook 101 People’s Resource Center January 26, 2016.

Online Communications This is about different ways that people & businesses communicate online You will already be very familar with most ways.

1 Effective use of social media in public engagement and consultation The benefits of digital engagement 7 th March 2013 Dave Worsell Director, Government.

Part 2: Putting a Social Spin on your Business with.

Scoring Goals with Social Media An Inside Look at Promoting Effectively.

Scottish Government/CoSLA National Homelessness Event Welfare Reform Activities Clare Mailer 18 th September 2012.

Shavonne Henry, Nikia Clarke, David Heymann, Brandon Knight

12 June Welfare Reform and the Social Housing Charter

Digital Footprints.

Presentation transcript:

Delivering Channel Shift Jayne Hilditch Corporate Services Director

Delivering Channel Shift Deciding to …How to …What to ….(take online)

Deciding to …

Digital Exclusion…

An Additional Channel make it so good, people choose to use it Dont take other stuff away

Speed of change…?

Put it in the ICT Strategy

Two words about the business case exchanging ignorances

How to …

Probably not with the big guns…

Agile Project Management Agile trumps Prince2 for web projects Think about the skills needed

Procurement Hurdles Avoiding the car crash of agile development v procurement

Procurement Hurdles MVP: fixed cost Phase 2: time + materials

What to …(take online)

The Attention Economy (or, the wiifim question) Me My Home My Neighbourhood The Landlord

Transactional Rent account & payment details Repair reporting & status Common parts repair alerts Service charge calculations Tenancy & lease info

Transactional Embedded messaging system (like ebay). – Cultural change for working practices

Futurising Prepare for customer service in public…

Feedback & Involvement

(Getting involved with TVH) …and maybe the un usual suspects Feedback on contractor performance Consultation on policies Identifying priorities Extending reach of resident auditors

Community

(Getting involved with each other) Using the tools that are already out there… –Facebook - links to existing social networks –Meetup - groups, eg baby-sitting circles, shed-days –Eventbrite – to organise events –Post-code news-feeds User generated content

The last word…