Business Correspondence

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Presentation transcript:

Business Correspondence Writing e-mails

Opening and closing phrases You are writing to You start with You finish with You identify yourself with A person whose name you don’t know (formal) Dear Sir or Madam, To Whom It May Concern Yours faithfully, Kind regards Full name + job title A person whose name you know (formal) Dear Mr/Ms + family name, Yours sincerely, Kind regards/Best regards (less formal) Someone you know quite well (informal) Dear + first name Hi + first name Best wishes, All the best, Cheers Your first name

Structure Suitable opening Reason for writing (+ reference to a previous e-mail/letter etc.) e.g. I am writing to inform you/to enquire about… I am writing with regard to/I am writing with reference to… With reference to your e-mail …. Following our meeting/phone conversation.. Regarding our…. Further details Call for action (e.g. making requests) Suitable ending e.g. I look forward to meeting you/I look forward to your reply… Kind regards, Yours sincerely/faithfully… Full name + job title

Rewrite the sentences correctly, adding capital letters and punctuation where needed. if get back any problems to me there are week next I forward you seeing to look report attachment you find the in the enclosed will there is me know if anything can let do I form complete the as soon as possible attached please return it and hesitate not contact do me if points these want to discuss you to

Useful phrases Get back to me if there are any problems. I look forward to seeing you next week. You will find the report enclosed in the attachment. Let me know if there’s anything I can do. Please complete the form and return it attached as soon as possible. Do not hesitate to contact me if you want to discuss these points.

Useful expressions (informal+ formal) Small Talk Referring to previous contact How are things going at your end? How’s business? I hope you’re having a good week so far. Thanks for your call yesterday. It was nice to see you at the fair last week. I hope you had a good journey back to...

Giving good news Giving bad news I’m pleased to be able to tell you that... I’m delighted to tell you that... You’ll be pleased to hear that... Unfortunately... I’m afraid (that)... I regret to tell you that...

Offering help Making requests Do you want me to...? Would you like me to...? Should I...? Could I ask you to …? Would it be possible for you to…? Could you…?

Apologizing Referring to future contact I apologise (for any inconvenience caused). I’m sorry about... Sorry, but... I look forward to receiving your response. I look forward to hearing from you. Speak to you soon.