Go8 Conference STUDENT SERVICES

Go8 Conference Jordi Austin Elizabeth Capp Helen Harris Sally Hebenstreit Sandra Norris Michael Shortland Jon Stubbs Peter Yates University of Sydney University of Melbourne University of Queensland University of Adelaide University of New South Wales Australian National University University of Western Australia Monash University

Go8 Conference The Make Up of Student Services ? Academic Skills Accommodation Careers Chaplaincy Counselling Disability Equity International Support Transition

Go8 Conference Possible misconceptions The sad, the mad & the bad MAXIMISING POTENTIAL One-on-one service Traditional & Conservative Silo Mentality The reality Student Services Students G08 Student Services Group Other G08 Groups Student services

Go8 Conference Maximising potential: shaping Go8 Student Services to meet the challenges ahead

Go8 Conference THE CHALLENGES AHEAD Equity students $325m for the attraction and retention of students from Low SES background $108m to build stronger relationships with schools to lift aspirations of students from low SES background Increase the number of graduates aged from a low SES background by one third by 2025

Go8 Conference THE CHALLENGES AHEAD InstitutionsDisabilityNESBSESRegionalRemoteIndigenous Total G083.70%4.41%9.32%11.80%0.67%0.56% 5.07% Aligned3.93%3.08%18.29%15.34%1.53%1.52% 7.28% Non-Aligned3.49%2.35%19.89%33.98%1.68%1.37% 10.46% Total3.64%3.42%16.64%19.58%1.06%1.21% 7.59% Commencing Students 2006 Equity Groups as a percentage of Total Population Low SES 9.32% 18.29% 19.89% Increase the number of graduates aged from a low SES background by one third by 2025

Go8 Conference THE CHALLENGES AHEAD Increase/(Decrease) Commencing Students Equity Groups as a percentage of Total Population InstitutionsAllDisabilityNESBSESRegionalRemoteIndigenous Total G080.04%35.94%(5.57%)(12.25%)(7.15%)(21.39%)1.75% (2.08%) Aligned3.16%29.65%16.78%7.31%7.59%(9.89%)8.09% 10.29% Non-Aligned(1.52%)6.57%25.56%7.29%(5.78%)(3.80%)89.87% 5.97% Total0.04%11.40%3.93%(4.05%)(8.36%)(10.52%)2.83% (1.52%) Low SES (12.25)% 7.31% 7.29% Increase the number of graduates aged from a low SES background by one third by 2025

Go8 Conference THE CHALLENGES AHEAD Equity students Retention

Go8 Conference THE CHALLENGES AHEAD Attrition Rate Amongst Commencing Students 2006 InstitutionsAllDisabilityNESBSESRegionalRemoteIndigenous Total G %14.03%7.67%12.80%11.88%11.46%23.13% 13.50% Aligned18.78%20.25%15.35%19.72%18.97%20.48%29.09% 20.64% Non-Aligned24.60%28.56%20.77%24.38%23.51%24.59%30.26% 24.70% Total18.54%20.18%12.62%20.39%20.69%25.39%31.35% 21.77% 12.80%12.56%

Go8 Conference THE CHALLENGES AHEAD 42, %5,369$15,000 $80.5 m

Go8 Conference THE CHALLENGES AHEAD Equity students Retention Increasing student numbers in a resource-poor environment

Go8 Conference THE CHALLENGES AHEAD An additional 217,000 graduates aged by 2025 International Student From 2012, Universities will be funded on the basis of demand New Scholarships; unlimited numbers; administered by Centrelink not institution New Relocation Scholarships for rural and remote students

Go8 Conference Maximising potential: STUDENTS Contribute to the success of students Improve the student experience Provide a learning environment that is supportive Value-add to graduate outcomes Assist students with special needs

Go8 Conference Maximising potential: Student Services Changing of service delivery ethos Technology driven Transition from silo approach to holistic Educative Evidence based programs subject to assessment

Go8 Conference Maximising potential: STUDENT SERVICES G08 GROUP Collaboration Information sharing Developing joint resources Benchmarking Cross - training Collegiate network

Go8 Conference Maximising potential: OTHER G08 GROUPS Secretariat Data Sharing Network Equity International Digital Futures Legal Counsel

Go8 Conference Actions/achievements PROJECTS UNDERWAY Benchmarking Commonalities across services Best practice in transition/student engagement Recent budget implications

Go8 Conference Actions/achievements PROJECTS PLANNED Quality Assurance of services Educational technology platforms Joint resources Business case for cross institutional support

Go8 Conference The future ASPIRATIONAL BUT ACHIEVABLE SUCCESS FOR STUDENTS, STAFF & THE SERVICE CHANGE Attitude and cultural change Educational Focus Broader in Scope Responsive to Government priorities