Entuity Network Analytics Faster Insight, Faster Networking July xx, 2018

Agenda Welcome and introductions The Cost of Network Outages What is Entuity Network Analytics (ENA)? ENA is MSP-Ready Q & A Summary

Welcome & Introductions

Network Outages = Lost revenue & productivity Network Outages are Expensive $5600 per minute $300,000 per hour Gartner Analyst Andrew Lerner Per year costs of just five minutes downtime every month ~ $1 million for midsize firms $60 million a year for large enterprises. IHS reports

How to remain revenue positive & operationally efficient Provide reliable performance for all digital services (VoIP, ecommerce, CRM…) Find problems fast, resolve problems faster Eliminate manual processes so IT teams are more efficient IT agility is critical to add more and more digital services to support your customers Always-on business applications requires always- connected mobile management Interoperability with other products

What Is ENA?

Entuity Network Analytics (ENA) Customer-centric network analytics software Evolution from Entuity 16.5 All 16.5 features, functionality incorporated into ENA Easy upgrade path to ENA from Entuity 16.5 or Entuity 16.0 Patch 6

Key MSP Features

MSP Ready Multi-Tenancy Support: Multi-server, multi-zone, or NAT Configurable UI/Dynamic Dashboards Easily tailor to individual user groups, customers Offer different UI/Dashboards for different service levels Mobile management option—100% application responsiveness to manage anytime, anywhere on portable devices Multi-Tenancy Support: Multi-server, multi-zone, or NAT Automated provisioning (via REST API) Entuity enables MSPs to provide NOC-as-a-Service Current MSP customers include NTT, Ensono, Computacenter, Buchanan Technologies, CGI, and more…

Supply your customers with reports they want to see Standard Report Templates can be scheduled or run ad-hoc: Interface Utilization & Availability QoS Object Utilization Device CPU/Memory Utilization IP SLA Customized reports

Customize the Entire Client Experience Dynamic Dashboards are fully customizable, including reports, maps, etc. in a single pane of glass Granular role-based access control allows MSPs to fully customize user and client privileges

Dynamic Topology Maps Real-time network topology status offers comprehensive visibility   Allows insight into individual devices and port Color coded device and link alarming for instant visibility

Flow and NBAR Monitoring and Analysis Correlate SNMP and flow data in single pane of glass NetFlow and S-Flow analysis (top talkers, ports, etc.) NBAR improves the performance of business-critical applications Blacklist unnecessary or undesirable application traffic

Cloud Support Support for AWS and Azure. Auto discovers new instances and VM monitoring Manage public, private and hybrid clouds in a single pane of glass

Cisco ACI Support Support for Cisco ACI controller (APIC) extends management dimension beyond SNMP to include: tenants, pods, application profiles, endpoint groups

Service Management A logical way to manage your customers Manage Branch Services Manage Ecommerce Services, CRM, etc. Service redundancy checks CIO Service Mgmt provides a high level overview of network health by service or location

NOC in your pocket ENA is 100% mobile-responsive, it adapts to any screen size Users receive the full power of ENA’s desktop version when troubleshooting issues while on the move—anywhere, anytime using smartphones, tablets or laptops.

An Outstanding Customer Experience ENA Help Center One Stop Portal for: Online knowledge base New Training site Manage trouble tickets User Forum Community— coming soon

Customer Success Supporting new technologies is mission critical “Entuity put some solid thought and development into understanding what was necessary to manage the Nexus product to be able to proactively identify switch problems. They have done a stellar job of handling some of the new technologies in the marketplace.” Sean O’Brien, Senior Manager – Enterprise Solutions for Monitoring at Ensono

Summary Imagine what you can do with ENA! Out of the box value-streamlines operations Customization possibilities are endless Easily onboard new customers Reduce client churn Validate existing client services and suggest expansion plans Faster insight, faster networking

Thanks for your time

Configuration Management

Network Performance Monitoring

Event Management

Services – Example 1: Inventory, Availability, Fault Includes: Network Infrastructure inventory – Vendor, model, serial numbers Warranty expiration dates (custom extension) Device status with real-time alerting Availability over time Fault monitoring – Modules, FANs, PSU, Temperature sensors, etc. Value Points to Customers: Provides detailed asset awareness Enables improved management of spare parts, by location, for faster HW fix/replacement Visibility of issues/faults before customers call support Improve incident allocation Identity “troublesome” devices, e.g. anything with less than 99.9% uptime

Services – Example 2: Performance and Capacity Includes: Device CPU, Memory usage Interface utilization – specifically most important/expensive links, e.g. WAN, Core uplinks Trend analysis, time-to-failure prediction Traffic Characterization of key links (e.g. WAN) Capacity planning – Device/Interface utilization, spare port analysis Value Points to Customers Optimizing business service performance Eliminating data-flow bottlenecks Reducing expenses and maximizing revenue Reducing or blocking inappropriate use of business resources Enables proactive capacity management

Services – Example 3: Configuration Management Includes: Configuration Backup Change detection Policy conformance Provisioning Network change automation Value Points to Customers: Maintain a known working configuration Detect and alert on unauthorized changes to network configuration Detect and alert on device configuration policy violations Speed up device deployment / replacement Simplify network wide configuration changes & reduce human error

Services – Example 4: Network Security Includes: Monitor security devices for availability, fault, capacity, security alerts, intrusions DOS attack and scanner analysis (using Flow) Unused, but operational ports Network traffic path deviation (outside designated zones) – using SurePath Blacklisted application alerts – NBAR Value Points to Customers Overall operation of network security devices Consolidation of security alerts Reduce network vulnerabilities Alert when traffic goes out out of network Identifying & blocking inappropriate use of business resources