Communication Skills for Engineers

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Presentation transcript:

Communication Skills for Engineers The 5 Cs of Technical Communication January 20, 2006

Lecture Objectives The 5Cs – Characteristics of effective technical communication Identify Define Identify strategies Look at examples January 20, 2006

The 5 C’s of Technical Communication Clarity Conciseness Concreteness Coherence Context January 20, 2006

CLARITY Structural (document level) Abstracts Introductions (Scope & Objectives) Table of Contents Appropriate graphics Descriptive titles Subject headings January 20, 2006

CLARITY Stylistic Use simple, direct language Do not overload your sentences Use precise, specific word choices January 20, 2006

CLARITY Grammatical Consider syntax Be aware of punctuation Use active vs. passive verb forms January 20, 2006

CLARITY Contextual Use reporter questions – Who, What, Why, Where, How, When, Which Consider your audience/environment receiving the communication Avoid abbreviations, acronyms, and jargon January 20, 2006

CONCISENESS Document level Narrow your focus/scope – clear intro & develop a detailed outline Use graphics – tables, graphs, photographs, diagrams, flowcharts, etc. Revise your writing The Mayfield handbook of technical and scientific writing - https://mit.imoat.net/handbook/concise.htm January 20, 2006

CONCISENESS Paragraph/sentence level Avoid Wordy expressions Camouflaged words Repetition January 20, 2006

CONCRETENESS Technical accuracy Precision Accurate word choices January 20, 2006

COHERENCE Document level Paragraph level Provide a road map that link your ideas - abstract, introduction, problem statements Paragraph level Use a topic sentence and supporting sentences Repeat terms that link ideas logically Use transitional words to establish links between ideas January 20, 2006

COHERENCE Paragraph development patterns Definition Analysis Exemplification Comparison and Contrast Description January 20, 2006

CONTEXT Define purpose Identify and analyse audience Consider response/effect Consider ethical, safety, and legal implications January 20, 2006

Technical Communication Some Guidelines Express NOT Impress Communicate NOT Confuse January 20, 2006

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