Social Sharing for Survey Comments NPX Options

2 Options for Social Sharing Member shares comments to social sites Credit union shares comments to social sites You can use either or both option No additional charge

Option 1: member shares comments on social sites

Member Shares Comments on Social Sites Only Promoters have the option to share their comments using social sites Members can post to their social sites And/Or Members can post to your social sites Members are redirected to your social site to post their comments Comments are not automatically populated within the post. They must enter their own comments. Report in Views called Promoter Mobilization

Member Shares Comments on Social Sites Member responds to survey & is a Promoter After member submits response, message asks them to share their comments on social sites Member shares their comments on THEIR social sites Member can go to YOUR social sites and post comments

Social Sharing Decisions

Social Sharing Option #1 Member shares comments to social sites ONLY Promoters Post to the member’s social sites Direct members to CUs social sites

Option 2: Credit Union shares comments on social sites

Credit union shares comments to social sites Member provides reason for their Likelihood to Recommend rating Member gives permission to share their comment anonymously online Share to your Facebook Review page Share using a Widget Share on a webpage Member does not give permission to share their comment online

Credit union shares comments to social sites

Credit Union Shares Comments on Social Sites All members are asked if their comments can be anonymously shared online You can audit comments before sharing You determine which comments are shared by filtering & creating Comment Streams in Analysis/Streams. Comments can be shared on: Credit Union Facebook Reviews page Webpage Create a widget to be placed on a credit union webpage

Social Sharing Option #2 Credit union shares comments to social sites Promoters, Passives OR Detractors Post to Facebook reviews page Post to webpage Create a widget for your webpage