Report of User WG Meeting SOURCE: Secretary TITLE: Report of User WG Meeting AGENDA ITEM: CONTACT: John Derr gsc11_closing_09 Report of User WG Meeting User WG Chair: Karine Iffour Secretary: John Derr

GSC: Standardization Advancing Global Communications User WG Overview 18 Attendees. 17 Input documents presented and discussed Major Topics Discussed: Review of Resolutions from GSC-10 ISACC Presentation, “The Privacy Debate” (uwg_08) Review of User Definition Document (uwg_05) Sharing Information on User Interests from PSOs User Guides Revise ACIF CTN Acronym List (uwg_16) and ETSI List of Definitions and Abbreviations (uwg_10) GSC: Standardization Advancing Global Communications

GSC: Standardization Advancing Global Communications Review of Privacy Issue (1) Issues discussed: Presentation (ISACC)–(uwg_12) Better way to reference privacy perhaps should be Personal Identified Information (“PII”); how should PII be tracked and protected Priority to identify common privacy protection requirements Establish scope; ensure extensive liaisons Where should effort be housed; JTC1 or other? Main Outcome: Acknowledge importance of personally identifiable information Encourage relevant bodies to provide proper framework for this activity GSC: Standardization Advancing Global Communications

Review of Privacy Issue (2) Resolution on Personnally Identifiable Information Protection To raise awareness of this situation by communicating this resolution to international standardisation bodies such as ISO/IEC JTC1 and the ITU to consider what actions could be taken to address this important matter including the possibility of establishing a distinct committee or working group with an appropriate scope and terms of reference; To support standardisation activities in personally identifiable information protection;  GSC urges the PSOs to contribute to personally identifiable information protection. GSC: Standardization Advancing Global Communications

GSC: Standardization Advancing Global Communications Review of User Definition Document Issues discussed: Presentation on User Definition [User WG Chair]—(uwg_05) Focus on what user “needs” rather than definition of what is a user Edits in uwg_05 agreed to Section 3 Rationale, change “business” to “enterprise”; create new sub-bullet; ‘small and medium size enterprise (“SME”)‘ Main Outcome: Document uwg_05 revised Distribute revised document for further review and input to GSC user list Resolution: Recognized importance of retaining and updating definition of “user” with issue of critical focus being on what the user “needs” GSC: Standardization Advancing Global Communications

GSC: Standardization Advancing Global Communications User Definition Before Residential Consumers Business Users End users IT&T managers Managers Users with special needs Service Provider Government departments Now        Residential Consumers Enterprise Users End users Small and Medium-Sized Enterprises (SME) IT&T managers Managers - Users with special needs - Service Providers - Government departments GSC: Standardization Advancing Global Communications

GSC: Standardization Advancing Global Communications Review of Guide to Consumer Involvement in Standards Issues discussed: Presentation and following discussion on Guide to Consumer Involvement [User WG Chair]--(uwg_06) Main Outcome: Distribute revised document for further review and inputs to GSC user list Resolution: Importance of updating document was recognized GSC: Standardization Advancing Global Communications

GSC: Standardization Advancing Global Communications Sharing Information on User Interests from PSOs (1) Issues discussed: ITU-T Presentation (uwg_03) TIA Presentations (uwg_13 and 13a1, uwg_14) Presentation (TTA)—Consumer satisfaction survey on ICT Product and Services (uwg_04) Presentation (ACIF)—Consumer Telecommunications Network (uwg_15) Presentation (ETSI)—User Group Activities Summary since GSC-10 (uwg_11a) Main Outcome: Drafting session to occur on May 31 to draft resolution Incorporate TTA findings (placing humans at center of products) Training GSC Users (redrafting of existing resolution) Emergency Calls GSC: Standardization Advancing Global Communications

Sharing Information on User Interests from PSOs (2) Resolutions Emergency to encourage standardisation of access to emergency services in places of public accommodation, e.g., elevator phones, alarms for nursing homes, house phones in hotels, hospital rooms and subway tunnels; User Focus to encourage PSOs to conduct user satisfaction surveys and harmonise the result of surveys; to encourage standard developers to consider human factors as a key priority; GSC: Standardization Advancing Global Communications

GSC: Standardization Advancing Global Communications User Guides Issues discussed: Presentation (ETSI)—User Guide (uwg_07) Presentation (ITU-T)—User Guide (uwg_09) Main Outcome: Recognizing the importance and complimentary nature of both guides Resolution: Standards developers should be encouraged to use both guides GSC: Standardization Advancing Global Communications

GSC: Standardization Advancing Global Communications List of Acronyms and Definitions / Focus on User Needs Issues discussed: ACIF CTN Acronym List (uwg_16) ETSI User Group List of Definitions and Abbreviations (uwg_10) Main Outcome: Both documents will be consolidated into one and circulated for comments and inputs to the GSC User Group This document should be submitted for approval to become a GSC document Resolution: Promote use of this document once approved GSC: Standardization Advancing Global Communications

Planned Activities until GSC 12 Consolidation of CTN/ACIF Acronym list and ETSI List of Definition Revision of the Guide to Consumer involvement in standards setting Encourage ARIB and TTC to organise a User Workshop at GSC12, or a user panel in case of a symposium. GSC: Standardization Advancing Global Communications

GSC: Standardization Advancing Global Communications Summary (1) Productive discussions on a number of topics Critical subjects requiring immediate follow-up Privacy Revision of User Definition Document Revision of Guide to Consumer Involvement in Standards Continue Sharing Information on User Interests from PSOs and Implementing Findings Encouraging Standards Developers to use ETSI and ITU-T User Guides ACIF CTN Acronym List and ETSI User Group List of Definitions and Abbreviations to be consolidated into one document GSC: Standardization Advancing Global Communications

GSC: Standardization Advancing Global Communications Summary (2) Output Resolutions (1) to encourage PSOs to implement a framework for end user involvement in the standards setting process; to encourage PSOs to promote the use of PSO user guides considering end-user needs in developing Recommendations; to encourage PSOs to consider the impact of new technologies, particularly RFID, protection of personally identifiable information and NGN technologies on users, and collaborate on raising user awareness on these technologies and standards in development; to encourage PSOs to provide education and training for user representatives so that PSOs can provide “best practice” in user advocacy. The training should contain skills development to assist both users and industry in the development of standards; to support the User Group in developing a general acronym and technical terms consolidated dictionary for ongoing use by end-users at GSC meetings; to encourage PSOs to create and implement a communication strategy between PSOs, users and User Groups; recognising that portals greatly assist on-going collaboration; GSC: Standardization Advancing Global Communications

GSC: Standardization Advancing Global Communications Summary (3) Output Resolutions (2) 7) to change the GSC definition of types of users at the GSC-11 (see annex); 8) to encourage PSOs to collaborate with and where appropriate send Liaison Statements to ISO/IEC JTC1 (International Organisation for Standardisation/International Electrotechnical Commission Joint Technical Committee 1) and other standardisation bodies on user related issues and topics; 9) to encourage PSOs to develop approaches to provide standardised information for users about equipment features and network services which assist accessibility; 10) to encourage standardisation of access to emergency services in places of public accommodation, e.g., elevator phones, alarms for nursing homes, house phones in hotels, hospital rooms and subway tunnels; 11) to encourage PSOs to conduct user satisfaction surveys and harmonise the result of surveys; GSC: Standardization Advancing Global Communications

GSC: Standardization Advancing Global Communications Summary (4) Output Resolutions (3) 12) to raise awareness of this situation by communicating this resolution to international standardisation bodies such as ISO/IEC JTC1 and the ITU to consider what actions could be taken to address this important matter including the possibility of establishing a distinct committee or working group with an appropriate scope and terms of reference; 13) to support standardisation activities in personally identifiable information protection;  14) to GSC urges the PSOs to contribute to personally identifiable information protection. 15) to encourage standard developers to consider human factors as a key priority; 16) to support the holding of a user workshop in conjunction with GSC-12; building upon the success of the User Workshop held at GSC-11, or to encourage a user panel in case of a symposium. GSC: Standardization Advancing Global Communications

Thank you for your attention GSC: Standardization Advancing Global Communications