Service Excellence Conference 2016 Start at 9.15 Rachel and Susanne

welcome #ServiceExcellence16 Susanne Clarke and Rachel Clarke Rachel will welcome and introduce Susanne Susanne will talk for five minutes and invite Prof John Fletcher to the Sofa. (Lapel Mic) and play the short film 1. Susanne will hand over to Paul McGee at 9.29

Conference themes – feedback and impact #ServiceExcellence16 Conference themes – feedback and impact Susanne Clarke – Head of Service Excellence Rachel will welcome and introduce Susanne Susanne will talk for five minutes and invite Prof John Fletcher to the Sofa. (Lapel Mic) and play the short film 1. Susanne will hand over to Paul McGee at 9.29

Rachel #ServiceExcellence16 Music to be played: for 30 seconds, whilst audience writes out their badges

Impact #ServiceExcellence16 Professor John Fletcher, Pro Vice Chancellor, Research and Innovation - BU John Fletcher film clip to be played

Paul McGee Absolutely MAD for Service Excellence Service Excellence Conference 2016 Paul McGee Absolutely MAD for Service Excellence Paul McGee Slides to be started #ServiceExcellence16

Service Excellence conference 2016 Coffee Break - Let’s Network It’s What we do Coffee Break Feedback Impact Service Excellence #ServiceExcellence16

The Service Excellence Studio Insights into excellence Dr Jeff Bray, Faculty of Management – Waitrose Fellow David Biggins, Faculty of Management Paula Peckham, Faculty of Science & Technology Diana Leggott, IT Services Shane Wilson, Chartwells Professor John Vinney, Vice-Chancellor, Bournemouth University Drilling Systems RNLI Film to be played – 32 minutes

The Service Excellence Studio Studio Reporter – Nat Hobby Field Reporter – Barry Squires Camera – Shaun Osborne Stunt coordinator – Rachel Clarke

Jack - Video Play the Jack the dog video

Service Excellence Conference 2016 Mic-ball will be used #ServiceExcellence16

Centre for Excellence in Learning Making a Difference through Research Relationships Paul McGee Feedback to Fabulous BU Connect!!! Evidencing the Impact of Process Improvement Centre for Excellence in Learning

Evidencing the Impact of Process Improvement Feedback to Fabulous Making a Difference through Research BU Connect !!! Centre for Excellence in Learning Relationships Paul McGee Evidencing the Impact of Process Improvement John Hogg

Paul McGee Relationships Centre for Excellence in Learning BU Connect !!! Feedback to Fabulous Centre for Excellence in Learning Evidencing the Impact of Process Improvement Making a Difference through Research Paul McGee Relationships

Making a Difference through Research Centre for Excellence in Learning BU Connect!!! Evidencing the Impact of Process Improvement Paul McGee Relationships Feedback to Fabulous Making a Difference through Research

Feedback to Fabulous Evidencing the Impact of Process Improvement Centre for Excellence in Learning Paul McGee Relationships Making a Difference through Research BU Connect!!! Feedback to Fabulous

BU Connect!!! Centre for Excellence in Learning Paul McGee Relationships Evidencing the Impact of Process Improvement Making a Difference through Research Feedback to Fabulous Centre for Excellence in Learning BU Connect!!!

BBC Spark: Lean at the BBC Gemma Tompkinson Dolly Gulliford Service Excellence Conference 2016 BBC PPT and film #ServiceExcellence16

Nat Chats to:- Service Excellence Conference 2016 Nat Hobby - PR and Corporate Communications Manager – BU Nat Chats to:- Matthew from Nat West Aaron from National Air Traffic Services (NATS) NATS Film to be played when Nat Hobby cues. #ServiceExcellence16

Afternoon Carousel From 2pm Lunch in the Atrium 1pm - 2pm

Lunch in the Atrium – Excellence in hospitality showcase Paul McGee Marconi LT Making a Difference through Research IMPACT K101 Evidencing the Impact of Process Improvement John Hogg KG03 Feedback to Fabulous K103 Centre for Excellence in Learning - featuring Careers & Employability CEL Room PG30a Lunch in the Atrium – Excellence in hospitality showcase

Service Excellence Conference 2016 Lunch in the Atrium 1pm-2pm

Ellie Mayo-Ward SUBU SU VP- Education Service Excellence Conference 2016 Ellie Mayo-Ward SUBU SU VP- Education SUBU will have their own PPT - which they will let me have this week.

Ellie Mayo-Ward SUBU VP (Education) Service Excellence Conference 2016 Jim Andrews – Chief Operating Officer Bournemouth University #ServiceExcellence16 Introduced by, Ellie Mayo-Ward SUBU VP (Education)

SERVICE EXCELLENCE CONFERENCE Thank you #ServiceExcellence16 Presentations and content on the Staff Intranet