UPHL Complaint Redressal Service All activity can be monitored through a comprehensive dashboard through website. If problem solved complainer will be informed and asked to close the ticket. But if problem doesn’t resolved in the stipulated time the problem then escalated to authority. Another SMS is send to higher authority to notify regarding the complain and who is assigned to resolved it The computer system generates a ticket number associated with that problem and send SMS to the assigned person depending on the type of problem The call center agents receive complaint from register the person’s name, contact number, location and details of the problem into computer system.