Behavioral Based Safety IHTIMAM Carillion Alawi LLC

BEHAVIOR ICEBERG What is Behavior Based Safety? BBS promotes interventions between people when performing work tasks, it is based on peoples behaviors. Observations can be one to one or even group observations. It involves giving feedback on safety related behavior. This is a proactive approach to safety, we believe if we intervene and coach when we see an unsafe behavior we can eliminate a potential incident from happening. This does not mean that we only look for unsafe behaviors, we look for good behaviors too, and provide feedback to reinforce the good behavior, so it keeps happening! It is Important to understand behaviors and what influences them. Antecedents are what trigger people to conduct a behavior. Some example are: Moral Stress Fatigue Peer Pressure Production Pressure Normalization of Risk Motivation to Work Safely Understanding the Hazards

Who was Involved? MSE PDO IFM Direct Staff CSC – Catering / Cleaning OIG – Landscaping Al Katheery – Waste Maqshan – Waste Total 2750 people cira Awareness Sessions Coaching Sessions

Our Journey Jan 2017 2015 Completed Roll Out Roll Out Dec 2018 Completed Roll Out Jan 2018 Roll Out Sep 2017 Implement Improvements Sep 2017 Sustainability Review Aug 2017 Pilot End Accident NEAR MISS from an unsafe condition Near Miss Unsafe condition Unsafe Act Begin Pilot Phase Jan 2017 Develop of IHTIMAM 2015

Development It was important to understand behaviours, and what influences them in order to successfully identify the at risk behaviours Data analysis of injury reports over since the beginning of our contract . We Identified the behaviours that led to the injury, form this we categorize behaviours under common variables Research - Before we developed the training. Informing - We explained the concept of the behaviour scheme using samples of incidents over the years. We incorporated the Pareto Principle also known as the 80/20 rule**. Therefore we concentrate on the 20% top behaviours; broke these down into work streams e.g. electrical team; plumbers; metal smiths; carpenters etc. The reason for this, is the behaviour risk for carpenter is different to say kitchen staff or cleaner (**The 80/20 rule is the idea that by focusing on 20% of the most critical behaviours that cause your injuries, you will eliminate 80% of your injuries) Awareness Sessions Coaching Sessions we held workshops and engaged with the staff on site to understand their day to day issues that influence their behaviors. We also asked them what were the good things ; failures; and blockers of the current DWB cards; what information they think should how they would like to be trained and in what language

Change Management People normally are sceptical about new initiatives, "Our Company is incapable of change.“ “This is just another gimic…” Statistics show that 70 % of such initiatives undertaken by companies fail. Management acceptance and implementation of behaviour-based safety is a step in the right direction. For long-lasting organisational change, everyone must make a behavioural change, not only the operational staff, Management from the very top is an integral part to the change for this to work Awareness Sessions Coaching Sessions Therefore planning and managing change is a strategic advantage if executed successfully. If not, negative expectations can eventually paralyze any willingness to confront change.

BBS - Risk to Failing A behavioural safety process is to observe others, usually described as "an observational process“. Behaviour-based safety is not primarily about observation and participation! It’s about understanding what about what activates that behaviour in the first instance. A common mistake is assuming that your organisation has correctly implemented behavioural safety because its employees are performing observations on a daily, weekly and monthly basis Conducting observations does not necessarily lead to change the way people behave at work. In most instances, it only changes the way they behave when they are being observed! Remember that unsafe behaviours are habitual in most employees as they have done something the same way for so long that they are not conscious of their behaviour. Do not expect success results over night Awareness Sessions Coaching Sessions Therefore, its critical to replace the unconscious unsafe behaviour with unconscious, or automatic, safe behaviour -- or safe habits

Lessons Learnt Completion of the ABC Analysis (Antecedent-Behaviour-Consequence) is a simple method of systematically analysing the activators and consequences of influencing behaviour. Positive reinforcement is the key to replacing unsafe work habits with safe habits. Ensure you have the resources for training the principles and application of positive reinforcement. We identified that unsafe behaviour or risk taking (including taking shortcuts/risks in implementing behaviour-based safety) occurs because it has some natural positive reinforcers. Awareness Sessions Coaching Sessions Risk taking saves time, effort and sometimes helps the person avoid discomfort, behaviour then, is self-perpetuating because of the natural consequences that favour it.

Lessons Learnt - Risk to Failing Ensure Positive recognition - A BBS scheme will die a slow death because operation staff will get tired of the additional work and responsibility without receiving adequate positive recognition and reinforcement for their efforts. Training is the launch pad for change but is only worthwhile if followed by feedback and positive reinforcement for new desirable behaviours. It is through training that roles and responsibilities are communicated. Awareness Sessions Coaching Sessions Resentment by staff related to the perception that they are putting out most of the work and effort to make the process work and relinquishment by management and supervision of responsibility for safety because it's "their program" or "their responsibility" to manage safety now

Quality of cards improve with time. CARD OBSERVATIONS 83% of cards are safe and the remaining are unsafe. 95% of behaviors are safe. 50% of unsafe observations are on ‘other’ behaviors which are mainly conditions and equipment. Need to identify if the behaviors are not critical or need to be retired or if they are accurate. Quality of cards improve with time. Rejected cards are mainly due to cards being related to unsafe conditions and equipment, however this should not be the case. Accident NEAR MISS from an unsafe condition Near Miss Unsafe condition Unsafe Act

Sustainability Review Summary 85% 85% Overall Satisfaction PROS CONS Majority find the system simple and easy to use The crew feel confident to intervene and more interventions are being done Supervisors are becoming more accepting to be intervened. The communication between supervisor and crew is improving The communication between coastal and field staff is improving The people like the name Ihtimam and the method of the implementation, they feel the need to care for each other. The people believe that Ihtimam is having a positive influence on their safety culture. The crew stated there is more awareness now on at risk behaviours due to how the behaviours are written on the card. Because Ihtimam is being followed up and there is an action tracking system the crew believe changes to their work environment will finally happen. Feedback between the supervisor and crew needs to be improved Management visibility needs to be improved on site Actions need to be closed out faster. Some supervisors are not advocates for safety and in turn their crew fear to intervene. Language is a major concern, most supervisors do not speak the same language as their crew and is difficult to communicate. Also many are illiterate and have asked for pictorials. Some believe the training should be a bit more detailed to add more benefit to the supervisors. And that training should also be given to the crew by the Ihtimam team. The blame culture is still apparent in certain disciplines. Improvements need to be made on the database for further ease and clearer overview of performance. Accident NEAR MISS from an unsafe condition Near Miss Unsafe condition Unsafe Act

Incident Review Summary Accident NEAR MISS from an unsafe condition Near Miss Unsafe condition Unsafe Act

QUESTIONS Accident NEAR MISS from an unsafe condition Near Miss Unsafe Act