Transgender Health Care

Agenda Introduction Background Obstacles Value Solutions Questions and possibly some answers

Introductions Presenters Deborah Drew Janelle Phalen Who is the Audience Hi, My Name Is Industry Size of Company CEI Score Department Community or Ally

Background Secondary Gender Characteristics What Should be covered? World Professional Association for Transgender Health (WPATH) Standards of Care (SOC) Version 7

Background LGBTA ERG Created in 2013 CEI of 100 Transgender Healthcare Coverage in 2015

Background Transition Guide Line Generally accepted practices Regional impact Industry impact Talent management profile

Obstacles - NM Health Insurance Companies (It’s cosmetic Surgery) Right Person to talk to Corporate Equality Index

Obstacles - General Health Insurance Provider Company Profile Customer Base Organizational Leadership

Value Other Health Care Costs Lower Suicide Rates Retention Customer Loyalty Lower Drug Abuse Rates Public Relations

Solutions Executive Sponsor Identifying the right person to talk to D & I and ERG Support Executive Sponsor

Solutions Talking in your companies language Cost impact information Create a Business Case

Solutions

Group Discussion

Questions and Closing

Contact Information Janelle Phalen JanellePhalen@NorthwesternMutual.com Deborah Drew DrewDJ@Verizon.net