Presentation to: European Emergency Number Association Brussels, 6th &7th June 2007 david.jose@languageline.co.uk

Language Line Services: Company Overview 25 + years experience: Telephone Interpreting & Translation Services Largest Global provider of Telephone Interpreting 170+ languages available. Average connection time to a professional interpreter <1 minute. 2,600+ scheduled Interpreters Interpreter availability 98.9%, 24/7/365 15,000 clients, 20 countries, millions of calls/year. Emergency Services: Ambulance, Fire, Police, International Security Firms Commercial Telecoms, Finance & Insurance, Pharmaceuticals/Biotech, IT Risk Management Processes. Volume Surge Team for Crisis Management (9/11, 7/7) £Multi-million w/w insurance to cover all aspects of service Multiple call centres ensures world-class Disaster Recovery

Technical Specification Disaster Recovery capability UK base in Canary Wharf, London Multiple connections to local power stations N+1 Power Generators N+1 UPS (Uninterruptible Power Supply) Multi-site call flow 8 internationally distributed state of the art call centres. Multiple critical service components including; Fibre Access facilities. Optical and T1/T3/E1 multiplexers. PBX architecture.IVR platforms. CTI, SUN / Oracle databases. (Oracle Recovery Mgr). CISCO 2751 Modular Routers & AIM-2 Compression. Business Continuity Plan. Dedicated Volume Surge Team. Full time IT team of 30 personnel

Telephone Interpreting in Emergencies Enables access for entire population Tourists Business Travelers Domestic non-nationals Increases speed of emergency investigations Improves emergency staff efficiency in crisis Call operators Medical/police/emergency advisors Increases relevant emergency response Reduces automatic “blue-light” call outs. Member of public LLS Interpreter Emergency Service