All Things to All People William S. Keezer SAS Institute, Inc.

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Presentation transcript:

All Things to All People William S. Keezer SAS Institute, Inc. IT WEB REPORTING All Things to All People William S. Keezer SAS Institute, Inc.

IT WEB REPORTING All Things to All People Prefatory note: This presentation is not a technique session The examples are all static and use no Java (it’s old technology) The emphasis is on what to put in a gallery and why, not how to do it Everything discussed is a guideline not a rule

IT WEB REPORTING All Things to All People AGENDA Principles Audiences Formats Gallery structure Example Gallery Some bad examples Some good examples Audience specific reports

IT WEB REPORTING All Things to All People Audiences Executives Monthly summaries Use vs. overall capacity Overall trends Easily grasped presentations

IT WEB REPORTING All Things to All People Audiences Managers Day to day or weekly summaries Performance summaries Use vs. capacity Detail at LPAR and subsystem levels Service level information

IT WEB REPORTING All Things to All People Audiences Technicians Highly detailed at the daily level Resource usage at the finest granularity Reporting at job, user, application levels Exception reports for large systems Possibly tables with all the details Some weekly information Mostly for weekly patterns

IT WEB REPORTING All Things to All People Formats Bar charts Flat 3-dimensional Plots Spectrum Star Trends

IT WEB REPORTING All Things to All People Bar Charts Flat

IT WEB REPORTING All Things to All People Bar Charts 3-dimensional

IT WEB REPORTING All Things to All People Plots

IT WEB REPORTING All Things to All People Spectrum Plots

IT WEB REPORTING All Things to All People Star Charts

IT WEB REPORTING All Things to All People Trends

IT WEB REPORTING All Things to All People Gallery Structure Content Sections for each of the three audiences Executive and management sections are primarily summaries Technical section should show major details and indications of things going wrong

IT WEB REPORTING All Things to All People Gallery Structure Navigation Minimize click paths. Ideal is one click for executives Minimize depth for managers, one to two levels of drill down Group by day, week first then by subsystem in technical section

IT WEB REPORTING All Things to All People Example Gallery

IT WEB REPORTING All Things to All People Copies of presentation foils and web gallery (winzip file): Bill.keezer@sas.com Subject line: CMG 2004 Presentation