2018 UNC System Employee Engagement Survey Results Using Results to Improve Outcomes at Fayetteville State University For Discussion and Action Planning

Survey Overview Purpose – Administered as part of UNC System Strategic Plan (Priority 5, Goal 11) Methodology - Online/Paper survey: January 29 – February 19, 2018 Response Rates: UNC System: 22,659/45,299 – 50% FSU: 477/801 – 60% Content: 60 questions on 5-point agreement scale; 2 open ended questions 2 2018 UNC System Employee Engagement Survey

Response Guidelines Response Options: Strongly Agree Agree Sometimes Agree/Sometimes Disagree Disagree Strongly Disagree Not Applicable Reporting Results: Positive = % Strongly Agree or Agree Negative = % Strong Disagree or Disagree

Interpreting Engagement Survey Results % Positive = “Strongly Agree” or “Agree” % Negative = “Strongly Disagree” or “Disagree” Score Interpretation 75% or higher Excellent 65% - 74% Good 55% - 64% Fair to Mediocre 45% - 54% Warrants Attention < 45% Red Flag Score Interpretation <10% Excellent 10% to 14% Fair to Good 15% - 19% Yellow Flag 20%-29% Red Flag 30% + Acute Guidelines for interpreting results of the UNC System Employee Engagement Survey.

Results for “Honor Roll,” All UNC, FSU by Position Category mission. Positive % Negative% Honor Roll NA UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA – Non-faculty (55) SHRA – Exempt (47) SHRA – Non-Exempt (170)

Fyi – Honor Roll institutions - 2017

5. I understand how my job contributes to this institution’s mission 5. I understand how my job contributes to this institution’s mission. (Pride) Category Positive % Negative% Honor Roll 92 NA UNC All 90 FSU All (477) 93 2 SAAO 1 (11) 100 SAAO 2 (25) Faculty (169) EHRA – Non-faculty (55) 96 SHRA – Exempt (47) SHRA – Non-Exempt (170) 94 5. I understand how my job contributes to this institution’s mission.

36. I am proud to be a part of this institution. (Pride) Category Positive % Negative% Honor Roll 88 NA UNC All 80 FSU All (477) 76 5 SAAO 1 (11) 91 9 SAAO 2 (25) 8 Faculty (169) 74 7 EHRA – Non-faculty (55) 79 4 SHRA – Exempt (47) 75 SHRA – Non-Exempt (170) 3 36. I am proud to be a part of this institution.

Category Positive % Negative% Honor Roll 53 NA UNC All 38 28. My department has adequate faculty/staff to achieve our goals. (Policies, Resources, Efficiency) Category Positive % Negative% Honor Roll 53 NA UNC All 38 FSU All (477) 44 32 SAAO 1 (11) 50 30 SAAO 2 (25) 52 24 Faculty (169) 36 EHRA – Non-faculty (55) 57 25 SHRA – Exempt (47) 20 37 SHRA – Non-Exempt (170) 45 31 Even “honor roll” colleges have only “fair” rating on this item; UNC overall is lower than FSU’s. All FSU job categories give negative feedback on this item. Addressing this problem requires strategies to overcome budget constraints. 28. My department has adequate faculty/staff to achieve our goals.

11. I am paid fairly for my work 11. I am paid fairly for my work. (Compensation, Benefits, Life/Work Balance) Only members of cabinet gave positive response. Even honor roll colleges have only fair rating. At the campus level we have limited resources to increase salaries. Average rating for entire system is Red Flag. The UNC System Office is using these data to inform requests for funding for salary increases. Category Positive % Negative% Honor Roll 62 NA UNC All 39 FSU All (477) 36 41 SAAO 1 (11) 82 SAAO 2 (25) 72 12 Faculty (169) 43 33 EHRA – IRP’s (55) 38 SHRA – Exempt (47) 32 47 SHRA – Non-Exempt (170) 22 55 11. I am paid fairly for my work.

Category Positive % Negative% Honor Roll 87 NA UNC All 82 24. I have a good relationship with my supervisor/department chair. (Supervisor/Department Chair) Category Positive % Negative% Honor Roll 87 NA UNC All 82 FSU All (477) 80 7 SAAO 1 (11) 90 10 SAAO 2 (25) 88 4 Faculty (169) EHRA – Non-faculty (55) 85 8 SHRA – Exempt (47) 71 9 SHRA – Non-Exempt (170) 78 24. I have a good relationship with my supervisor/department chair.

Category Positive % Negative% Honor Roll 85 NA UNC All 80 47. My supervisor/department chair supports my efforts to balance my work and personal life. (Compensation, Benefits, Work/Life Balance) Category Positive % Negative% Honor Roll 85 NA UNC All 80 FSU All (477) 8 SAAO 1 (11) 90 10 SAAO 2 (25) 88 4 Faculty (169) 83 EHRA – Non-faculty (55) SHRA – Exempt (47) 76 SHRA – Non-Exempt (170) 77 47. My supervisor/department chair supports my efforts to balance my work and personal life.

Category Positive % Negative% Honor Roll 87 NA UNC All 77 25. Overall, my department is a good place to work. (Pride) Category Positive % Negative% Honor Roll 87 NA UNC All 77 FSU All (477) 75 8 SAAO 1 (11) 82 9 SAAO 2 (25) 84 4 Faculty (169) 71 11 EHRA – Non-faculty (55) 83 SHRA – Exempt (47) 64 7 SHRA – Non-Exempt (170) 5 25. Overall, my department is a good place to work.

Category Positive % Negative% Honor Roll 81 NA UNC All 70 50. This institution places sufficient emphasis on having diverse faculty, administration, and staff. (Policies, Resources, Efficiency) Category Positive % Negative% Honor Roll 81 NA UNC All 70 FSU All (477) 78 7 SAAO 1 (11) 91 9 SAAO 2 (25) 88 4 Faculty (169) 8 EHRA – Non-faculty (55) 75 SHRA – Exempt (47) 73 SHRA – Non-Exempt (170) 79 50. This institution places sufficient emphasis on having diverse faculty, administration, and staff.

Category Positive % Negative% Honor Roll 85 NA UNC All 72 60. All things considered, this is a great place to work. (Pride) Category Positive % Negative% Honor Roll 85 NA UNC All 72 FSU All (477) 66 9 SAAO 1 (11) 82 SAAO 2 (25) 8 Faculty (169) 63 12 EHRA – Non-faculty (55) 67 6 SHRA – Exempt (47) 5 SHRA – Non-Exempt (170) 68 25. Overall, my department is a good place to work.

17. Our review process accurately measures my job performance 17. Our review process accurately measures my job performance. (Policies, Resources, and Efficiency) Category Positive % Negative% Honor Roll 69 NA UNC All 52 FSU All (477) 49 27 SAAO 1 (11) 70 10 SAAO 2 (25) 74 4 Faculty (169) EHRA – IRP’s (55) 21 SHRA – Exempt (47) 36 29 SHRA – Non-Exempt (170) 45 32 Sessions A, B, & C; Performance Evaluations

16. Promotions in my department are based on a person’s ability 16. Promotions in my department are based on a person’s ability. (Fairness) Category Positive % Negative% Honor Roll 68 NA UNC All 49 FSU All (477) 47 29 SAAO 1 (11) 70 10 SAAO 2 (25) Faculty (169) 57 23 EHRA – IRP’s (55) 39 30 SHRA – Exempt (47) 42 37 SHRA – Non-Exempt (170) 34 Sessions A, B, & C Is this low response related to low response on previous item? 16. Promotions in my department are based on a person’s ability.

Category Positive % Negative% Honor Roll 65 NA UNC All 39 35. Our recognitions and rewards programs are meaningful to me. (Respect & Appreciation) Category Positive % Negative% Honor Roll 65 NA UNC All 39 FSU All (477) 46 27 SAAO 1 (11) 56 11 SAAO 2 (25) 50 18 Faculty (169) 51 EHRA – IRP’s (55) 42 26 SHRA – Exempt (47) 29 SHRA – Non-Exempt (170) 45 Sessions D & E discussion of Recognitions Programs for Staff and Faculty. 35. Our recognitions and rewards programs are meaningful to me.

9. I am regularly recognized for my contributions 9. I am regularly recognized for my contributions. (Respect & Appreciation) Category Positive % Negative% Honor Roll 68 NA UNC All 53 FSU All (477) 50 24 SAAO 1 (11) 55 18 SAAO 2 (25) 54 17 Faculty (169) 56 EHRA – IRP’s (55) 44 SHRA – Exempt (47) SHRA – Non-Exempt (170) 46 25 Sessions D & E Also, Session G, “Five Languages of Appreciation 9. I am regularly recognized for my contributions.

Category Positive % Negative% Honor Roll 70 NA UNC All 50 43. At this institution, we discuss and debate issues respectfully to get better results. (Communication) Category Positive % Negative% Honor Roll 70 NA UNC All 50 FSU All (477) 43 24 SAAO 1 (11) 73 9 SAAO 2 (25) 48 13 Faculty (169) 20 EHRA – IRP’s (55) 44 26 SHRA – Exempt (47) 21 SHRA – Non-Exempt (170) 37 29 Session F 43. At this institution, we discuss and debate issues respectfully to get better results.

Category Positive % Negative% Honor Roll 62 NA UNC All 45 22. Changes that affect me are discussed prior to implementation. (Communication) Category Positive % Negative% Honor Roll 62 NA UNC All 45 FSU All (477) 46 24 SAAO 1 (11) 80 10 SAAO 2 (25) 56 8 Faculty (169) 50 25 EHRA – IRP’s (55) 30 SHRA – Exempt (47) 23 SHRA – Non-Exempt (170) 43 26 Session F

58. There’s a sense we are all on one team at this institution 58. There’s a sense we are all on one team at this institution. (Collaboration) Category Positive % Negative% Honor Roll 69 NA UNC All 47 FSU All (477) 44 24 SAAO 1 (11) 64 18 SAAO 2 (25) 63 21 Faculty (169) 53 23 EHRA – IRP’s (55) 48 19 SHRA – Exempt (47) 36 25 SHRA – Non-Exempt (170) 32 29 Session F

Category Positive % Negative% Honor Roll 71 NA UNC All 48 55. There is regular and open communication among faculty, administration, and staff. (Faculty, Administration Staff Relations) Category Positive % Negative% Honor Roll 71 NA UNC All 48 FSU All (477) 46 22 SAAO 1 (11) 82 9 SAAO 2 (25) 60 8 Faculty (169) 51 21 EHRA – IRP’s (55) 47 20 SHRA – Exempt (47) 36 16 SHRA – Non-Exempt (170) 39 27 Session F

Category Positive % Negative% Honor Roll 68 NA UNC All 44 42. Faculty, administration, and staff are meaningfully involved in institutional planning. (Shared Governance) Category Positive % Negative% Honor Roll 68 NA UNC All 44 FSU All (477) 23 SAAO 1 (11) 70 10 SAAO 2 (25) 52 12 Faculty (169) 48 21 EHRA – IRP’s (55) 51 22 SHRA – Exempt (47) 20 SHRA – Non-Exempt (170) 41 28 Session H & I 42. Faculty, administration, and staff are meaningfully involved in institutional planning.

Category Positive % Negative% Honor Roll 78 NA UNC All 57 38. The role of faculty in shared governance is clearly stated and publicized. (Shared Governance) Category Positive % Negative% Honor Roll 78 NA UNC All 57 FSU All (477) 55 19 SAAO 1 (11) 82 9 SAAO 2 (25) 77 15 Faculty (169) 54 24 EHRA – IRP’s (55) 51 21 SHRA – Exempt (47) 41 18 SHRA – Non-Exempt (170) 13 Session I 43. At this institution, we discuss and debate issues respectfully to get better results.

Most important goal: Translate Employee Engagement Survey results into actions for improvement to make our work more fulfilling and satisfying for all of us.

Breakout Sessions – 10:45 am – 12:00 pm Please see agenda for breakout session topics and locations – most of you have registered and received reminder emails. (If you have not registered, sessions C, E, H & I have most available seats.) Each session will focus on results of one or two survey items. Working in groups of two or three, participants will respond to the following: Why do you think many people gave negative responses to item(s)? What can we do to improve? Groups will develop at least one recommendation for improvement. For the recommendation, group will provide following information.

Recommendation Details Engagement Survey Item(s) Strategy name? Brief Description Resources needed: Staff? Funding? Approximate amount? Office(s) or individual(s) responsible? Assessment – How will we know if the strategy is working? (Review results of next survey. Others?) Timeline for implementation? Session leaders will give one-minute report at wrap-up session and submit for inclusion in Action Plan

Lunch – Activity: 12:30 pm – 2:00 pm (note change of time) Boxed lunches will be available in Lobby of LSA, SciTech, and Taylor Science Please return to your breakout session room to eat lunch – activity planned: each group discuss ways for increasing collaboration and sense of community Facilitators will give out cards for Door Prize drawings (so you must participate in the lunch activity to be eligible for door prizes.)

Wrap-Up and Next Steps: 2:30 pm – 3:30 pm (Note change of time) Facilitators will give brief report on sessions Drawing for Door Prizes

Action Plan – Next Steps – Follow up Action Plan, including your recommendations, will be submitted to UNC System Office by January 31 Progress will be monitored by UNC System Office and reported to Board of Governors as required by UNC System Strategic Plan Action Plan will also be an important component of SACSCOC Self-Study and our next strategic plan Action Plan status reports to campus on regular basis (i.e., at Bronco Kickoff) Spring 2020, the UNC System Engagement Survey will be administered again Initiatives related to improving employee engagement will not go away anytime soon.

Category Positive % Negative% Honor Roll 84 NA UNC All 68 52. We celebrate significant milestones and important accomplishments at this institution. (Respect & Appreciation) Category Positive % Negative% Honor Roll 84 NA UNC All 68 FSU All (477) 71 6 SAAO 1 (11) 73 9 SAAO 2 (25) 79 4 Faculty (169) 75 EHRA – IRP’s (55) 65 SHRA – Exempt (47) 62 2 SHRA – Non-Exempt (170) For discussion in Sessions on Recognitions Programs for Staff and Faculty. 35. Our recognitions and rewards programs are meaningful to me.

Category Positive % Negative% Honor Roll 75 NA UNC All 61 8. When I offer a new idea I believe it will be fully considered. (Communication) Category Positive % Negative% Honor Roll 75 NA UNC All 61 FSU All (477) 58 16 SAAO 1 (11) 82 9 SAAO 2 (25) 72 8 Faculty (169) 57 19 EHRA – IRP’s (55) 63 13 SHRA – Exempt (47) 60 17 SHRA – Non-Exempt (170) 55 15

Category Positive % Negative% Honor Roll 85 NA UNC All 72 59. This institution’s culture is special – something you don’t just find anywhere. (Pride) Category Positive % Negative% Honor Roll 85 NA UNC All 72 FSU All (477) 66 9 SAAO 1 (11) 82 SAAO 2 (25) 8 Faculty (169) 64 16 EHRA – Non-faculty (55) 56 21 SHRA – Exempt (47) 53 SHRA – Non-Exempt (170) 58

Overall Average – All 60 Items mission. Category Positive % Negative% Honor Roll 77 NA UNC All 63 FSU All (477) 60 17 SAAO 1 (11) 78 9 SAAO 2 (25) 73 8 Faculty (169) 62 EHRA – Non-faculty (55) 15 SHRA – Exempt (47) 53 SHRA – Non-Exempt (170) 57 5. I understand how my job contributes to this institution’s mission.

Category Positive % Negative% Honor Roll 75 NA UNC All 60 21. In my department, we communicate openly about issues that impact each other’s work. (Communication) Category Positive % Negative% Honor Roll 75 NA UNC All 60 FSU All (477) 61 14 SAAO 1 (11) 82 9 SAAO 2 (25) 80 4 Faculty (169) 58 EHRA – IRP’s (55) 64 15 SHRA – Exempt (47) 53 16 SHRA – Non-Exempt (170)

Category Positive % Negative% Honor Roll 77 NA UNC All 60 13. We have opportunities to contribute to important decisions in my department. (Collaboration) Category Positive % Negative% Honor Roll 77 NA UNC All 60 FSU All (477) 14 SAAO 1 (11) 82 9 SAAO 2 (25) 88 4 Faculty (169) 63 12 EHRA – IRP’s (55) 13 SHRA – Exempt (47) 53 17 SHRA – Non-Exempt (170) 54 18

Category Positive % Negative% Honor Roll 80 NA UNC All 66 23. People in my department work well together. (Collaboration) Category Positive % Negative% Honor Roll 80 NA UNC All 66 FSU All (477) 59 13 SAAO 1 (11) 82 SAAO 2 (25) 88 4 Faculty (169) 17 EHRA – IRP’s (55) 62 11 SHRA – Exempt (47) 56 7 SHRA – Non-Exempt (170) 54 18

Category Positive % Negative% Honor Roll 72 NA UNC All 54 26. I can count on people to cooperate across departments. (Collaboration) Category Positive % Negative% Honor Roll 72 NA UNC All 54 FSU All (477) 49 16 SAAO 1 (11) 64 9 SAAO 2 (25) 60 8 Faculty (169) 52 14 EHRA – IRP’s (55) 57 21 SHRA – Exempt (47) 48 13 SHRA – Non-Exempt (170) 42 19

Category Positive % Negative% Honor Roll 90 NA UNC All 73 45. At this institution, people are supportive of their colleagues regardless of their heritage or background. (Respect & Appreciation) Category Positive % Negative% Honor Roll 90 NA UNC All 73 FSU All (477) 63 12 SAAO 1 (11) 91 9 SAAO 2 (25) 76 4 Faculty (169) 65 EHRA – IRP’s (55) 70 17 SHRA – Exempt (47) 59 7 SHRA – Non-Exempt (170) 57

Category Positive % Negative% Honor Roll 83 NA UNC All 66 39. Faculty are appropriately involved in decisions related to the education program (e.g. curriculum development, evaluation). (Shared Governance) Category Positive % Negative% Honor Roll 83 NA UNC All 66 FSU All (477) 68 9 SAAO 1 (11) 80 10 SAAO 2 (25) 82 Faculty (169) 67 13 EHRA – IRP’s (55) 71 7 SHRA – Exempt (47) 43 SHRA – Non-Exempt (170) 70 3 39. Faculty are appropriately involved in decisions related to the education program (e.g. curriculum development, evaluation). (Shared Governance)

Category Positive % Negative% Honor Roll 91 NA UNC All 83 49. This institution actively contributes to the community. (Policies, Resources, and Efficiency) Category Positive % Negative% Honor Roll 91 NA UNC All 83 FSU All (477) 76 6 SAAO 1 (11) 82 9 SAAO 2 (25) 92 4 Faculty (169) EHRA – Non-faculty (55) 77 8 SHRA – Exempt (47) 58 3 SHRA – Non-Exempt (170) 70 7 49. This institution actively contributes to the community.