Strategic Direction 2017 - 2018

DMA’s Bigger Picture DMA’s Bigger Picture L/T focus Visionary Picture Engineering firm of choice And Goals We will: Lead by example Have a transformed work place culture Have an empowered Team Increase market presence & industry credibility Increase repeat referral business Be truly multi-disciplinary Encourage and implement innovation

Core Values Explained Dependable … you can rely on us Pragmatic … buildable solutions that work Respect … each other Support … stand together Customer matters … value our relationships

Goals to 31/12/2018 Marketing and Business Development Plan being implemented in accordance with milestones and KPIs Client relationship program in place, including: Skills training Key Client management Pricing approach updated Project Management milestone reviews, including profit focus, successfully implemented Workplace culture transformation well underway New documentation process established Profit target F18 - $850K (20%)

Key Actions to 31/12/2018 Marketing & Business Development (AP) Workplace Culture Transformation (AW) Russell’s Projects: Engage a consultant to help RL with special projects Analyse troublesome/loss making jobs and develop strategies (RS/SS) Consider how to increase female representation at DMA Succession planning – consider how this impacts PRDs for SS, ROM, KK Consider developing a team member exchange program with non-competing firms

DMA’s core service offerings

Missing links Setting Team expectations around service guidelines Managing Client perceptions and expectations Understand why not meeting commitments – how to measure and reward performance around reliability Project management skills and processes Pricing review Create environment where it is safe to come up with new ideas

Dma client experience

Internal must haves

Potential achievements