Unit 7 – Written Business Communications At the end of this course you will have the skills to write business documents clearly and accurately. You will be able to read and extract (use) relevant information to create documents such as: letters, e-mails, faxes, memos, Forms, Agendas, Reports, Articles and job descriptions. Describe each skill. 27-May-19

What is Communication? Communication means giving and receiving information by writing, talking or using pictures. The aim of communication is to make sure that your message is understood by everyone concerned! Read section from page 3 re: Communication 27-May-19

Internal and External Communication Oral Telephone Messages Meetings Face-to face conversation Presentation Written Memo Letter Notice email Fax Leaflet First write ORAL and WRITTEN up on the board. Introduce ‘Choose the options’ exercise. How much experience of these forms of communication have you had? 27-May-19

Choosing the Means of Communication Cost Confidentiality Safety and security Influence Urgency Distance Time of day Resources Written record Recipient So….. You get a job working in and office, for example Vodafone UK you are asked to create and send different types of written communication and make sure that they are posted. You are also responsible for arranging meetings using a video conferencing unit. Some of the things you will need to think of are shown above. 27-May-19

Key Stages in the Communication Cycle Sender thinks of a message Receiver gives feedback Sender puts the message into an appropriate form Receiver interprets the message Use my message. Sender actually sends the message Receiver understands the message - hopefully! 27-May-19

Barriers to Communication Non-verbal signals Language Listening Pre-judgement Relationships Emotional responses Systems 27-May-19

Communication Systems Copy of Totton Colleges organisation chart. Downward - Upward - Horizontal - Diagonal communication 27-May-19

An Effective Communicator Will Think About …... What am I trying to communicate? Who is going to receive it? Why is the communication happening? How the message will affect the receiver? 27-May-19

What are some of the types of new technology which help us communicate? What do you think about the effects of new technology? Does it make communication easier? 27-May-19

Tips for Successful Communication Extend your knowledge of language by reading Listen to what is being said Think and plan before you write/speak Use clear, simple language Consider other peoples view points Choose the correct method of communication Consider the best time for the communication Get feedback to make sure that the message was understood 27-May-19

In pairs/3s Turn to page 15 and type up your answers to the Assignment (you only need to do 1-3) 27-May-19