COACHING.SCRIPT GUIDE. COLLABORATE. COACHING SCRIPT GUIDE According to the video, Julie states that her associates are involved in every aspect of every service except for______________. Is it important to keep associates up to date with the latest and best business practices? Explain why or why not. SCRIPT GUIDE All of the newer generations are inherently good at social media and don’t need any training for how to do salon social posting. True. False EPISODE 52

COLLABORATE SOCIAL MEDIA STRATEGY PAGE 2 In what ways does Julie work together with her associate? How can this help everyone do better? SOCIAL MEDIA STRATEGY COACHING: Associates are there because they are wanting to learn! So, Julie makes sure she provides the best and most up to date training by taking advantage of all of Summit’s training materials and also by providing effective coaching to her associates. This helps everyone feel confident and happy about what they are doing each day. SCRIPT GUIDE: The newer generations aren’t necessarily up to par with salon social verbiage and techniques. So, by using the social script guide, this can really help make sure every associate is using the right features and feeling equipped enough to jump in when it comes time to posting online. Because, nobody likes to feel left out! COLLABORATE: We can all probably agree that Together Everyone Achieves More, right? That’s why when you involve your associates in on projects or contest and have them help with it, everybody wins! Not only is it a learning experience and opportunity for growth, but it helps build a connection with your associate. Plus, it doesn’t hurt to have some help, right? EPISODE 52